To be showcased at Five9 CX Summit, Aug.9-11, Numeracle's Entity Identity Management™ Platform is available on the Five9 CX Marketplace and can be easily integrated with the Five9 Intelligent Cloud Contact Center.
Read Press ReleaseViva Capital's latest report shows small businesses that apply customer-focused strategies while invoicing see greater profits and attract more new customers.
Read Press ReleaseisoTracker Solutions upgrades the Complaints module in its isoTracker QMS software product. This upgrade provides the flexibility to be from a basic register for complaints to having all the features required as part of a quality management system, which includes CAPA.
Read Press ReleaseSix Nominated for Certification in Providing Employee-Centric Work Environment (VoE); 200-plus Cited for Special NFSB Covid-19 Certifications; all have consistently exceeded customer expectations with highly engaged employees. Nominated may also qualify for NorthFace ScoreBoard Triple Crown Award℠ - The CXDNA Ultimate Ecosystem℠.
Read Press ReleaseThe new technology provides real-time coaching, developed from years of empathy-based research, to enable customer care teams to handle the most challenging chat conversations
Read Press ReleaseMembrain's new module focuses on growing with existing customers by simplifying account planning and execution. The software update provides a streamlined account planning experience that helps teams to consolidate and visualize information, plan effectively, and go from plan to execution in a collaborative way.
Read Press ReleaseRecipients of CRMI and Marketii 2019 NorthFace ScoreBoard Award℠ and CRMI's CEMPRO Award℠ have consistently exceeded customers' expectations with highly engaged employees
Read Press ReleaseCodeScan launches a Salesforce Metadata ruleset for its static code analysis tool in addition to the robust ruleset for APEX, Visual Force, and Lightning web components to serve Salesforce developers at all levels
Read Press ReleaseProminent contact center software market players include 8x8, Alcatel-Lucent, Ameyo, Avaya, BT, Cisco, Five9, Genesys, Mitel, Oracle, Nice, Top Down Systems, Fenero, SAP, Unify, Vocalcom, West Corporation, Zendesk, ZTE, and Aspect Software.
Read Press ReleaseA key pillar of Inte Q's agency vision to 'Create Customer Love™' is a proprietary score. This proprietary score leverages AI and machine learning algorithms to identify behaviors that indicate 'Love' for a brand. Using over 80 different metrics, including proprietary brand research, social media listening and monitoring, and first-party transaction data, Inte Q creates a single score that accurately measures emotional loyalty.
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