Microsoft Solutions Partner Caf2Code, leveraging its proven track record of client success, now offers Dynamics 365 Customer Engagement solutions designed to streamline customer relationship management (CRM) processes and accelerate business growth.

WFM in the ICS Cloud speeds implementation and reduces costs by 25%  

Why CX principles are the first step in AI customer service

Three Cited for Certification in Providing Employee Centric Work Environment (VoE); Three Cited for NFSB Triple Crown Award Status – CXDNA Ultimate Ecosystem℠

Zift Solutions Continues to Redefine Industry Standards with Advanced Security and AI Innovation

Launching soon, new AI features by Platform One promise to revolutionize how businesses gather and analyze customer feedback, streamlining the journey towards enhanced customer satisfaction and loyalty.

At the Society for Workplace Professionals annual conference, ICS and ezCater, an ICS customer, will show how reducing agent attrition increased service levels by 40%. 

John Mattone, Bestselling Author and the World’s #1 Executive Coach

Empowering Professionals with Tailored Insights to Elevate Customer Experience Excellence

Fusion’s traveler-focused business unit, Fusion Medical Staffing, received satisfaction scores of 9 or 10 out of 10 from more than 77% of its placed travelers, significantly higher than the industry average of 50%.

As consumers’ focus on customer experience (CX) grows, businesses seek reliable, comprehensive, and cost-effective ways to improve service.

Customer satisfaction survey ratings, evaluations, metrics, and trends—now accessible in real-time through a powerful, new mobile app that changes the game for Eliant Home clients.

CRM solutions provider demonstrates exceptional skill and proficiency in data migration, upholding high standards for HubSpot customers

Founder and CEO Dr. Alyona Medelyan Details Her Cross-Global Path to Becoming AI Expert, Entrepreneur and Founder of Pioneering Company

The new product leverages generative AI to scale engagement strategies and improve customer retention without adding headcount.

Total Economic Impact study examines cost savings and business benefits enabled by Thematic in delivering thorough, transparent customer feedback insights for clients.

The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative aims to bridge theory and practice in CX. Three programs will be launched: CX Program Leader Certification, CX for Executive Teams, and CX for Frontline Managers. The institute complements The Daniel Group's commitment to improving customer experiences. For more details, visit their website.

New Capabilities Elevate the Data Potential of Go-to-Market Teams by Bringing Generative AI to No-Code Automation, Analytics, and Data Management

Customer Engagement Company Spectrio Unleashes the Power of Analytics and AI With the Acquisition of Venue Analytics Company InReality

AI and Customer Service have been top of mind for many business leaders. Caffeinated CX has been named the #1 AI customer support chatbot, helping businesses improve their full resolution times while having higher satisfaction scores.

Thematic is proud to announce a refreshing of its brand image as a leader in global customer feedback analytics.

8Flow.ai Introduces Private Beta and Achieves SOC 2 Certification

Global feedback analytics leader levels up its own proprietary AI algorithm with the latest large language models to deliver the most thorough, transparent customer feedback insights for clients.

Two Cited for Certification in Providing Employee Centric Work Environment (VoE); Two Cited for NFSB Triple Crown Award Status - CXDNA Ultimate Ecosystem℠

Concierge enables brands to deliver exceptional product ownership experiences for consumers around the world

To be showcased at Five9 CX Summit, Aug.9-11, Numeracle's Entity Identity Management™ Platform is available on the Five9 CX Marketplace and can be easily integrated with the Five9 Intelligent Cloud Contact Center.

Claritysoft is revolutionizing email marketing with a powerful new Marketing platform that's intuitive and easy yet delivers on capabilities.

Acquisition of Canada's Largest Independent Microsoft Dynamics 365 CE Partner Expands HSO's Footprint and Service Capability in North America

Contact center testing and experience assurance market leader transitions to fully channel centric model

Viva Capital's latest report shows small businesses that apply customer-focused strategies while invoicing see greater profits and attract more new customers.

Workforce management solutions further deepen ServiceStack® capabilities.

isoTracker Solutions upgrades the Complaints module in its isoTracker QMS software product. This upgrade provides the flexibility to be from a basic register for complaints to having all the features required as part of a quality management system, which includes CAPA.

Customer Advocate Field Agents will systematically test client service portals to enhance Customer Acquisition and Retention competitiveness in target markets and industries.

Six Nominated for Certification in Providing Employee-Centric Work Environment (VoE); 200-plus Cited for Special NFSB Covid-19 Certifications; all have consistently exceeded customer expectations with highly engaged employees. Nominated may also qualify for NorthFace ScoreBoard Triple Crown Award℠ - The CXDNA Ultimate Ecosystem℠.

The all-in-one CRM solution is specially designed to address the needs of modern businesses, with a range of features that put it in a class all of its own.

Conversations by ClientSuccess provides a better way for customer success managers to communicate & collaborate with their customers.

The new technology provides real-time coaching, developed from years of empathy-based research, to enable customer care teams to handle the most challenging chat conversations

Addition of leading workforce management solution bolsters ServiceStack® capabilities

The updated user interface offers increased usability, flexibility, and a more intuitive navigation design

Claritysoft's customizable and intuitive CRM solution is designed to help organizations reach new levels of success

Ricochet360 announces its strategic partnership with EverQuote to create new marketing solutions for insurance agents

Membrain's new module focuses on growing with existing customers by simplifying account planning and execution. The software update provides a streamlined account planning experience that helps teams to consolidate and visualize information, plan effectively, and go from plan to execution in a collaborative way.

Recipients of CRMI and Marketii 2019 NorthFace ScoreBoard Award℠ and CRMI's CEMPRO Award℠ have consistently exceeded customers' expectations with highly engaged employees

CodeScan launches a Salesforce Metadata ruleset for its static code analysis tool in addition to the robust ruleset for APEX, Visual Force, and Lightning web components to serve Salesforce developers at all levels

Prominent contact center software market players include 8x8, Alcatel-Lucent, Ameyo, Avaya, BT, Cisco, Five9, Genesys, Mitel, Oracle, Nice, Top Down Systems, Fenero, SAP, Unify, Vocalcom, West Corporation, Zendesk, ZTE, and Aspect Software.

Sales enablement CRM, Membrain, announced today that Edyn Roberts, MBA, B.ED, has joined the team and will lead the partner channel as its Partner Growth Advocate.

This year, Membrain was nominated in multiple categories and won the Silver medal in the Top Sales Enablement Technology category and Gold in Top Sales Company Blog.