The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative aims to bridge theory and practice in CX. Three programs will be launched: CX Program Leader Certification, CX for Executive Teams, and CX for Frontline Managers. The institute complements The Daniel Group's commitment to improving customer experiences. For more details, visit their website.
Read Press ReleaseAI and Customer Service have been top of mind for many business leaders. Caffeinated CX has been named the #1 AI customer support chatbot, helping businesses improve their full resolution times while having higher satisfaction scores.
Read Press ReleaseGlobal feedback analytics leader levels up its own proprietary AI algorithm with the latest large language models to deliver the most thorough, transparent customer feedback insights for clients.
Read Press ReleaseTwo Cited for Certification in Providing Employee Centric Work Environment (VoE); Two Cited for NFSB Triple Crown Award Status - CXDNA Ultimate Ecosystem℠
Read Press ReleaseTo be showcased at Five9 CX Summit, Aug.9-11, Numeracle's Entity Identity Management™ Platform is available on the Five9 CX Marketplace and can be easily integrated with the Five9 Intelligent Cloud Contact Center.
Read Press ReleaseViva Capital's latest report shows small businesses that apply customer-focused strategies while invoicing see greater profits and attract more new customers.
Read Press ReleaseisoTracker Solutions upgrades the Complaints module in its isoTracker QMS software product. This upgrade provides the flexibility to be from a basic register for complaints to having all the features required as part of a quality management system, which includes CAPA.
Read Press ReleaseSix Nominated for Certification in Providing Employee-Centric Work Environment (VoE); 200-plus Cited for Special NFSB Covid-19 Certifications; all have consistently exceeded customer expectations with highly engaged employees. Nominated may also qualify for NorthFace ScoreBoard Triple Crown Award℠ - The CXDNA Ultimate Ecosystem℠.
Read Press ReleaseThe new technology provides real-time coaching, developed from years of empathy-based research, to enable customer care teams to handle the most challenging chat conversations
Read Press ReleaseMembrain's new module focuses on growing with existing customers by simplifying account planning and execution. The software update provides a streamlined account planning experience that helps teams to consolidate and visualize information, plan effectively, and go from plan to execution in a collaborative way.
Read Press ReleaseRecipients of CRMI and Marketii 2019 NorthFace ScoreBoard Award℠ and CRMI's CEMPRO Award℠ have consistently exceeded customers' expectations with highly engaged employees
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