MSI Announces New Service Program for Client Field Testing
Customer Advocate Field Agents will systematically test client service portals to enhance Customer Acquisition and Retention competitiveness in target markets and industries.
PHOENIX, June 22, 2021 (Newswire.com) - MSI Management and Consulting Services, Inc. is pleased to announce the introduction of their new Customer Advocate Field Testing Service. This innovative program is designed to provide clients with in-depth information on internal performance and competitiveness vs. others in their industry. Comprehensive data will be provided on the Customer Experience in areas including:
- Internet Booking & Sales
- Customer Service unit calls
- POS Outlets
- Lost / Damaged Articles Handling
Source: MSI Management and Consulting Services