The View Group Focuses on Stellar Customer Service

The View Group's director of operations shared tips for delivering unmatched customer service. He also outlined the ways he and the other company leaders train for a service-based mind-set.

Company leaders at The View Group know how vital exemplary service is for a company, which is why they strive to treat each customer with respect and personalized attention. Joey, the firm’s director of operations, has some tips he shares with his team members to ensure they follow through on the company’s commitment to unparalleled customer care. He explained, “I want to be sure that we are all on the same page when it comes to treating customers like the treasured assets they are.”

One thing Joey stresses to his team members is the importance of making a good last impression. He stated, “Everyone talks about making a positive first impression, and for good reason. However, I think it is equally important to end each customer interaction on a positive note. If you give off a vibe that you want to move on to the next person, the goodwill you built will be diminished.”

"Both through our extensive training program and one-on-one education, we make customer care a priority right from the beginning,"

Joey , Director of Operations

The director also instructs his associates to be considerate of every customer’s time. “Here at The View Group, we understand that time is of the essence during each interaction,” he added. “For us, that means listening attentively to each customer’s concerns without rushing them through the process. At the same time, we are careful to avoid monopolizing people’s time, especially during the holiday season.”

The View Group’s Director Discusses the Firm’s Customer Service Training Efforts

At The View Group, the focus on excellent service begins with an associate’s first day on the job. “Both through our extensive training program and one-on-one education, we make customer care a priority right from the beginning,” Joey remarked. “We want each new team member to understand how essential top-notch customer service is to our firm’s present and future success.”

Company leaders also offer ongoing development opportunities to ensure that great service remains at the front of every associate’s mind. From monthly team training sessions to seminars and other educational events, The View Group’s leaders give their team members a variety of chances to sharpen their customer service skills. “You have to work hard to be attentive and helpful to customers,” Joey noted. “Especially when you are busy trying to reach ambitious goals, it can be easy to lose sight of how critical great customer service is. That’s why we reinforce the basics of superior customer care here at The View Group.”

About The View Group

The View Group is a thriving provider of interactive sales promotions. The firm’s customized campaigns deliver rapid results and high ROI by using modern research tools to zero in on each company’s ideal customers. With a network of strategic partnerships and a unique marketing approach, the firm’s expansion into major new markets is increasing. As a result, the firm now represents a range of brands both large and small. Companies that join forces with The View Group can expect winning results every time.