Prominent Japanese Department Stores Officially Adopt Bespoke's AI Chatbot Service

Customers are now able to use the Bebot AI Chatbot for a customized shopping experience at the Daimaru Umeda store in Osaka.

Bebot x Daimaru

Bespoke Inc. ("Bespoke"), creators of the world’s first AI-powered chatbot, developed specifically for travelers, announced today the official launch of “Bebot” at the Daimaru department store in Osaka, Japan. Osaka attracts over 10 million tourists annually, and those who enjoy shopping can now comfortably access information about the store, restaurant recommendations, coupons and services. That also includes procedures to benefit from tax-free shopping for foreign visitors. Interacting with the AI chatbot is easily done through the store’s Wifi network without the need to download an app.

As part of the chat conversations, Bebot will collect customer feedback and survey the store’s clientele about their current shopping experience. That information is aggregated and creates deep insights for Daimaru that will be used to further improve the buying experience and to offer new services and shops that are soughts after by its customers.

“Shoppers now have access to customized offers and promotions that suit their needs,” says Bespoke CEO Akemi Tsunagawa. “Our AI chatbot also allows customers to easily navigate the department store for a personalized and uninterrupted shopping experience without the need to stop at an information desk.” 

As the year concludes and the adoption of Bebot continues to grow, opportunities are plentiful for Tokyo-based Bespoke. Now, with the country preparing for the 2020 Olympics and Paralympics next summer, Bebot promises to be at the forefront in providing Japanese hospitality to visitors from around the world through its multilingual and easy-access user interface.

For more information, please visit Bespoke on the web at or email


Headquartered in Tokyo, Bespoke is the world's leading developer of multilingual Artificial Intelligence solutions serving the travel and tourism industry. Bespoke provides solutions to major airports, cities and transport authorities to aid in congestion management, emergency communication and driving in-market spend. Bespoke’s customers include the Tokyo Metro, Narita International Airport, Sendai International Airport, JR East's Tokyo Station, the Mie Prefecture, Holiday Inn and Sofitel Hotels & Resorts. As of November 2019, over 12 million travelers annually interact with Bespoke's AI chatbot.

Source: Bespoke Inc.


Categories: Hospitality

Tags: AI chat, automated messaging, bebot, bespoke, chat concierge, chatbot, travel

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About Bespoke Inc.

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Founded in 2015 in Tokyo, Bespoke Inc. is dedicated to enabling amazing local experiences to hotel guests through data and artificial intelligence. Current products include Bebot, the AI concierge, and LEVART travel community.

Maya Takahashi
Maya Takahashi
Marketing & PR, Bespoke Inc.
Bespoke Inc.
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