MicroAutomation Adds Proven Industry Leader to Its Emergency Operations Solutions Practice
Former Verizon Business and Frontier Communication's Public Safety Executive Joins MicroAutomation as Vice President, Emergency Operation Solutions Practice
CENTREVILLE, Va., January 8, 2019 (Newswire.com) - MicroAutomation, a leading provider of emergency operations and NextGen 9-1-1 solutions, announced the appointment of Candace Allred to their leadership team.
Candace comes to MicroAutomation with over 20 years of proven experience in providing advanced 9-1-1 solutions and ongoing customer support including having recently served as Director at Frontier Communications. As an active participant in numerous public safety industry organizations, Candace is well respected as an industry thought leader and passionate supporter for bringing effective technology solutions to the industry.
Candace brings a valuable mix of subject matter expertise, NG9-1-1 thought leadership and commitment to her customers. We are excited with the functional and technical insight and experience Candace will provide to our existing and new customers in assisting them improve and sustain their emergency center operations and best support the communities they serve.
Scott Fischer, COO of MicroAutomation
“Candace brings a valuable mix of subject matter expertise, NG9-1-1 thought leadership and commitment to her customers,” stated Scott Fischer, COO of MicroAutomation. “We are excited with the functional and technical insight and experience Candace will provide to our existing and new customers in assisting them to improve and sustain their emergency center operations and best support the communities they serve.”
"I am thrilled to be joining MicroAutomation’s Emergency Solutions practice," says Ms. Allred. "From this new position, I can leverage my decades of experience and lessons learned from within the industry to further enhance the scope and impact of MicroAutomation’s solutions to the public safety community including traditional PSAPs and other types of emergency operations centers. This is truly an exciting next step in my industry leadership career.”
For over 25 years, MicroAutomation has focused on delivering impactful contact center and 9-1-1 solutions that provide our customers with reliable, flexible and cost-effective technology. MicroAutomation’s NG9-1-1 PSAP solutions are proven, powerful, and reliable -and are certified by the DoD Joint Interoperability Test Command (JITC). Purpose-built, MicroAutomation’s software-based solutions provide a complete suite of call-taking and response functions that comply with the evolving NENA i3 standards. Supported by MicroAutomation’s 24x7x365 support, these systems are built to support the increasing demands facing emergency operations centers of all types and sizes. MicroAutomation is an active contributor and participant of the NENA standards committees defining the standards for NG9-1-1, and an active participant in NENA’s Industry Collaboration Events (ICE) to ensure interoperability with other NG9-1-1 products.