MicroAutomation Adds Industry Leader to Its Healthcare Insurance Solutions Practice

Former Medicare Administrative Contractor (MAC) IT Executive Joins MicroAutomation's Contact Center Automation Team

MicroAutomation, a leading provider of contact center solutions, announced the appointment of Trevor Lee as their new Director of Client Services for its Healthcare Insurance Solutions Practice.

Trevor comes to MicroAutomation with almost 30 years of experience in Information Technology related fields, including having recently served as the Manager of IT Operations at Noridian Healthcare Solutions. Noridian is a leading Medicare Administrative Contractor (MAC) processing Medicare Part A/Part B and DME claims for several CMS jurisdictions.

Trevor brings extensive experience in all aspects of contact center operations and automation supporting CMS providers, including the development of a comprehensive web portal, support, and enhancement of a high-containment self-service IVR, implementation of an integrated CRM system and contact center performance analytics.

“Trevor brings a valuable mix of subject matter expertise and proven technology leadership,” stated Scott Fischer, COO of MicroAutomation. “We are excited with the fresh insight and industry thought leadership Trevor can provide to our existing and new customers in assisting them optimize their contact center operations and better serve their customers."

"I am thrilled to be joining MicroAutomation’s Healthcare Insurance Solutions practice," says Mr. Lee. "From this new position, I can leverage my experience and lessons learned from within the industry to further enhance the scope and impact of MicroAutomation’s solutions to the MAC’s and their other industry customers. My wife Sandi and I are looking forward to moving to the Northern Virginia area and becoming part of the MicroAutomation family”.

About MicroAutomation

MicroAutomation delivers contact center and 911 solutions that enhance the end-customer experience and provide our clients with a competitive advantage in the marketplace. Our clients turn to MicroAutomation for the experience, knowledge, commitment and vendor independence to design and implement next-generation solutions for their customers. That independence and commitment to do the right thing for our customers is the reason our clients turn to MicroAutomation for their contact center automation needs.

Source: MicroAutomation


Categories: Healthcare Insurance

Tags: Contact Center, Healthcare, Healthcare Insurance, Information Technology, IT, Medicare