JM Austin Enterprises Trains Team to Care for Customers
Austin, TX, October 30, 2015 (Newswire.com) - Company leaders at JM Austin Enterprises understand that putting customers first is imperative in maintaining their success. “We treat customers with the utmost respect,” stated Joel, the firm’s director of operations. “To me, it’s the only way to show how much you appreciate their loyalty. If you aren’t willing to go the extra mile to take care of the people who support your company, you might as well close up shop.”
Joel also recognizes the value that happy customers provide to a business. “Satisfied customers act as the best source of referrals,” he added. “They spread the word to other members of your target audience. Beyond that, they are thrilled to talk about their positive experiences through social media, which can result in new business opportunities. Keeping our customers satisfied is the best way to keep our firm growing.”
"You can't afford to have people waiting on hold for long stretches of time when they need an issue resolved,"
Joel , Director of Operations
JM Austin Enterprises’ Director on How He Prepares His Team to Resolve Customer Issues
The biggest challenges in delivering great customer service come in the form of unexpected problems. Joel and the rest of the JM Austin Enterprises executive team prepare their associates for issues and concerns that might emerge when interacting with customers. The director explained, “We want to make sure all of our bases are covered so we can confirm that everyone will be happy.”
One way the leaders at JM Austin Enterprises guarantee this is by making themselves and their associates easy for customers to reach. “You can’t afford to have people waiting on hold for long stretches of time when they need an issue resolved,” Joel stated. “There is no reason to put yourself or your company in that situation. Therefore, we remind our people to take every issue or complaint very seriously. We want to be sure that we set things right as quickly as possible because we don’t want customers to become more frustrated or feel that we don’t care about them.”
Joel also encourages his associates to consider their personal relationships with customers. “It’s easy to offer an apology when something goes wrong,” he remarked. “When you make an extra effort to support a customer in a way that he or she does not expect, it means so much more. Whether it’s sending a special gift or extending a valuable discount, customers will remember how you took care of them when they needed it the most.”
About JM Austin Enterprises
JM Austin Enterprises is a consulting and advertising services provider that generates long-lasting and measurable growth. The firm’s dynamic team of marketing specialists utilizes the most modern means of communication to ensure immediate results. These favorable outcomes are possible due to the team’s impressive ability to increase consumer awareness and engagement. Meticulous research and careful analysis further contribute to this success. In doing so the firm is able to achieve mutually beneficial connections between clients and consumers, along with the satisfaction of everyone involved. A firm commitment to the company’s core values separates JM Austin Enterprises from its competitors, and its team continues to assist with client expansion.
