Fixed.net Expands WordPress Support and Maintenance Team, Sets Up Standalone WordPress Division

Fixed.net, a website maintenance and support company based in London, UK, is expanding their WordPress support team in response to strong demand from website owners. Previously, WordPress support was part of the wider website support team, but a dedicated WordPress division is being established.

Fixed.net, a website maintenance and support company based in London, UK, is expanding their WordPress support team in response to strong demand from website owners. Previously, WordPress support was part of the wider website support team, but a dedicated WordPress division is being established.

WordPress is open source website publishing software which powers approximately one-third of all websites. With the launch of version 5 this past December, WordPress underwent what many consider to be the most substantial change in its 15-year history when the Gutenberg page editor was merged into the WordPress default core. ‘Gutenberg’ substantially changes the creation, development and editing process, bringing the WordPress page editing experience up to date with competitors such as Squarespace, Wix and Defty.

Fixed.net provides one-time and ongoing support for WordPress websites, regardless of the web hosting provider. That support might include regular maintenance, bug fixes, updates, or optimisation. Customers can either request a single fix, which is usually handled within two hours, or subscribe for a maintenance service, which includes unlimited support tasks. Fixed.net support is available 24 hours a day, via phone, live-chat and online tickets. Customers include established businesses, new website owners and charities, all of whom use fixed.net to complement, or as an alternative to, in-house website technical support.

The expansion of the Fixed.net WordPress support team is a reflection of trust small business customers are putting in fixed.net. Chris Garner, Fixed.net director, says: “We’ve put a lot of effort into ensuring we can offer WordPress support at scale. For example, we back up every site we work on, site data is encrypted and secured and every action we take is logged securely. By splitting out our WordPress team we’re enabling the roll-out of WordPress specific features, including our vulnerability scanner, our malware checker, and our staging tools.”

Fixed.net’s independent WordPress team is already effective, with additional staff joining the team over the next six weeks.

Source: Fixed.net

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Categories: Saas (Software as Service)

Tags: website support, wordpress, wordpress maintenance, wordpress support