Working KnowledgeCSP Founder, Bill Kaplan, to be a Featured Presenter at the 2019 DOD & Federal KM Symposium

People, Not Technology, Will Always Be the Foundation for KM and Digital Transformation Success.

Working KnowledgeCSP Founder, Bill Kaplan, will be a featured presenter at the 2019 DoD and Federal Knowledge Management Symposium in Baltimore, Maryland. Bill will discuss how people, not technology, will always be the foundation for KM and digital transformation success.

The event, hosted by the Defense Information Systems Agency, takes place May 14-16 at the Baltimore Convention Center. This year’s conference will focus on digital transformation and a range of innovations...from cloud platforms and robotic process automation to predictive algorithms, natural language processing, chatbots, and cognitive systems...and how they are revolutionizing how employees share, discover, and access enterprise knowledge. DOD and federal government decision-makers will join knowledge management (KM) subject matter experts and thought leaders from around the world who will provide briefings and presentations based on their experiences assessing, adopting, and implementing new technology to improve KM practices.

Session Details: 


Technology is Not the Key to KM Success


Wed., May 15th, 2019, 11:00 – 12:00

Description: “When discussing digital transformation and the technology supporting it, the discussion often ignores the source of the content (data-information-knowledge) and the practical application of KM concepts and practices as part of a broader KM strategy that must exist to create the content.”  Bill Kaplan

This session will discuss why  --  technology - digital transformation - AI  evolution – are not the main event but are all part of a larger KM universe with solutions focused on continuous (business and operational) performance improvement.

About Working KnowledgeCSP
Working KnowledgeCSP is a CVE-verified service-disabled veteran-owned small business (SDVOSB). Working KnowledgeCSP provides knowledge management (KM) consulting, coaching and training solutions to our clients in federal and state government, the private sector and international organizations.. For more information, visit .

Source: Working KnowledgeCSP LLC