Telx Telecom Presents Must-Have Features for Business VoIP

Telx Telecom Business VoIP & Hosted PBX

There are at least 20 things to look for, depending on a company’s requirements, but here are the top four features that are needed in enterprise environments of 100+ VoIP users.

1. Customizable user templates

People get hired and promoted every day. Depending on what position they have, they will have certain permissions activated or blocked on the phone system.

For instance, some users can pull call reports on employees, listen to other employee’s phone conversations, see the status of people on their team, make international calls, change their location for the day, etc. And some cannot.

What if every single time an employee was hired or promoted, the IT staff had to reference an Excel spreadsheet and manually enable or disable each of the appropriate features for the person’s phone system account?

That would be pretty upsetting – however, enterprise VoIP phone systems have this feature – eliminating time-consuming and annoying routines forever. However, most big-name hosted VoIP systems do not have this feature.

2. Professional installation, training and support

Companies that have hundreds of employees do not have the time or expertise to install their own hosted phone system. It is also not realistic for most companies to conduct company-wide training sessions on the new phone system.

Enterprise-grade Hosted PBX providers are aware of this fact. They have professional, on-site installation and support as well as training available to enterprise organizations. An enterprise solution provider knows that companies need VoIP providers that take full responsibility for installation, training and service.

3. Custom software integration

If a hosted VoIP provider has a list of only three software applications they integrate with (i.e., Google, Outlook, and Salesforce), then just keep looking – it is not an enterprise solution.

An enterprise-grade hosted VoIP provider will build-out any type of software integration a company may require. They know how to integrate with applications, like the Oracle ERP system.

4. Dedicated circuits

Enterprise VoIP providers understand call quality is often non-negotiable for large companies. They know if their system doesn’t have perfect call quality, they won’t have many enterprise customers sticking around.

Consequently, hosted VoIP providers always have an option to deliver a dedicated VoIP circuit to a company, so they can control QoS and guarantee land-line quality 100 percent of the time.

Telx Telecom takes pride in delivering on all four of these features. Don’t settle for an average hosted VoIP platform that is only suitable for smaller businesses. The reality is hosted VoIP is just as beneficial to large companies as it is to small ones, as long as companies are on the correct platform.

About Telx Telecom: Looking for a trusted VoIP Telecom Company in Miami? Need a proven company to handle your Managed Services? CALL TELX TELECOM. Based in Miami, Telx Telecom is the answer for 1,000 businesses in the U.S. and we continue to grow. Telx Telecom utilizes its proprietary, best-in-class network infrastructure to deliver a complete array of data, voice and managed services to small and mid-sized businesses across the country.

Source: Telx Telecom

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Categories: Business Technology, Business to Business, Small Business, Telecommunications, IT Management, Voice Over IP and Telephony

Tags: Business VoIP, Hosted PBX, Hosted VoIP Miami, VoIP Service Providers