Sweet Ideas Marketing Emphasizes Customer Service
The executives at Sweet Ideas Marketing highlighted the elements of outstanding customer service. The Director of Operations outlined the importance of having a customer-centric mindset.
Atlanta, GA, October 30, 2015 (Newswire.com) - “Customer service is one of the most important aspects of our business,” said Rebecca, the director of operations at Sweet Ideas Marketing. “When we are able to address the needs of our audience, it shows that we understand their business. That is why we are the leaders in our industry.”
The executives at Sweet Ideas Marketing understand that an old-fashioned approach to customer service still rings true. “Even in this world of smartphones and social media, customers want personalized attention,” said Rebecca. “When the phone rings, we answer it. Whether a customer needs support, training, or advice, we are available to help.”
"All our associates are trained to handle a variety of situations,"
Rebecca, Director of Operations
“Another adage we grew up with is that the customer comes first,” added the director. “Here at Sweet Ideas Marketing, our customers’ well-being is our top priority.” Combining this principle with modern customer care is standard operating procedure. “We are genuinely interested in the success of the brands we represent,” she added.
In addition to making customer service a top priority, team members ensure that individuals who interact with the firm have positive experiences. “Whether we are hosting a joint strategy meeting or running an interactive event, our associates are focused on favorable results,” said Rebecca. “Team members live in the moment, so they are able to concentrate on what the customer requires.”
Sweet Ideas Marketing’s Team Maintains a Customer-Centric Mindset
Rebecca and the executive team understand that effective customer service starts with setting the proper goals within the company. “Our strategic planning process includes setting measurable objectives in the area of customer service,” she said. “If you don’t focus on how your methods benefit the customer, you can’t be effective.”
“All our associates are trained to handle a variety of situations,” said Rebecca. “From phone skills to objection handling, we give our people the tools they need to help customers address their issues.” The company has established internal communication channels to ensure that the proper people are addressing matters, while response time is measured in each situation. “Most customers will evaluate your effectiveness in terms of how long it took for you to assist them,” she added. “Time is critical.”
“The most important element of a positive customer relationship is honesty,” stated Rebecca. “At Sweet Ideas Marketing, we take great pride in setting proper expectations with our customers.” Team members are encouraged to communicate realistic targets. “When everyone understands the constraints, it’s easier to work together to develop alternative solutions. With transparency and truthfulness, everyone wins.”
The management at Sweet Ideas Marketing understands that customer expectations will continue to evolve. “Our customer service strategy will grow,” said Rebecca. “That’s the nature of the business. However, our outstanding track record shows that we have the team and the tools to set the pace for the entire industry.”
About Sweet Ideas Marketing
Sweet Ideas Marketing is the region’s leader in dynamic outreach. Through detailed research and planning, their customized product launches compel people to act. Their unique methods ensure buyer loyalty and referrals. Sweet Ideas Marketing’s success in the world of promotion has driven rapid expansion. With each new location, the team leverages their national partnerships to extend brand reach. As a result, the firm’s associates help companies stay ahead of their competition. This forward-looking approach is fuelling growth that will carry the firm far into the future. To learn more about the company and its services, visit sweetideasmarketing.com now.