Socrates AI Announces Product Offering to Maximize Adoption of Workday, ServiceNow for Enterprises

WOODSIDE, Calif., June 6, 2022 (Newswire.com) - Socrates AI, a leading ROX (return on experience) platform, announced a new product offering today for companies using Workday and ServiceNow. The pre-packaged product offering includes the top 50 use cases where employees request help or get stuck within Workday and ServiceNow. The aim is to increase user adoption of Workday and ServiceNow and provide a consistent, conversational experience. Enterprises are experiencing over 50% case volume reduction of high-frequency repeat requests within three months of implementation. The pre-packaged offering can be implemented within 6-8 weeks with minimal resources required by the customer.

"Nothing has really changed with HR applications and content systems in the last 20 years," says Melissa Swisher, chief revenue officer at Socrates AI. "People consume information differently today. End users still do not fully embrace the technologies, creating an endless cycle of repeat cases that create productivity drains."

Workday and ServiceNow both have bots, but the solutions are limited to the individual systems themselves and cannot support cross-application functionality which creates a disjointed user experience. Socrates provides real-time, single answers through an omni-channel experience between ServiceNow, Workday and other platforms like Slack, Microsoft Teams or text message. 

"We enable a consistent front end user experience for your employees through an AI-powered, consumer-like interface," says Swisher. "They get answers to questions and the ability to complete to-dos and updates, all while maximizing your existing investment into critical business systems like Workday and ServiceNow."

Employers interested in learning more are encouraged to request a demo with the team.

About Socrates AI 

Socrates is an enterprise grade employee experience platform not a toolkit that delivers one place to go for anything an employee wants to ask or do from any digital channel such as MS Teams, Slack, company intranets or text messaging. Socrates automatically processes all content sources supporting the enterprise and responds to questions with single answers vs endless search results.  

Socrates saves people time by giving them conversational responses vs policy speak and legalese. Socrates integrates across multiple systems, applications, bots and knowledge repositories. Socrates personalizes the experience to the individual creating user delight while eliminating repeat cases to the service center.

Since launching in 2017, Socrates.ai has raised more than $31 million in funding from leading venture capital firms and was named a Gartner "Cool" Vendor, Top-10 Virtual Assistant Solution Provider by CIO Magazine and Hot Startup by Business Insider. Socrates has won the 2021 & 2022 HR Tech Awards for Core HR Innovative Tech Solutions, 2021 Best Saas Enterprise from the Cloud Awards and 2022 Globee Disruptor Award. They recently announced a partnership with Mercer's supporting Mercer Belong Product (Socrates.ai and Mercer Partner to Improve the Employee Experience). 

To learn more, visit Socrates.ai and follow @SocratesAI on Twitter and LinkedIn.

Source: Socrates AI