S&P Data Digital and Home Improvement Trade Network (HITN) Partner to Launch Virtual Omnichannel Retail Revenue-as-a-Service (RaaS IQ) Platform

Partnership developed next-generation Omnichannel platform that will deliver billions in gross revenue to retail by enhancing in-store shopping with remote and touchless sales capabilities

S&P Data Digital and Home Improvement Trade Network Inc. (HITN), who earlier announced a new partnership, today launched their retail video-enabled Omnichannel sales platform that will connect retail shoppers with value-add service providers virtually and safely.

The partnership will leverage the Retail and Trade Services experience of the HITN team, including Paul Sorrentino, former CEO/Founder of Centah Inc., who powered many of the world's biggest retail operations' home improvement and installation services before selling to Goldman Sachs, to build a strong retail and home improvement service provider foundation.

S&P Data Digital, led by Founder/CEO Dan Plashkes, brings a track record of success developing proprietary technology that enables large-scale revenue-generating services. The partnership will work with retailers to sell value-added services via a virtual video-enabled contact center platform. The platform is initially aimed at connecting large retailers in the home improvement, appliance and consumer electronics sectors with service providers in adjacent and supporting industries, but has applicability to other large-ticket items and services. 

Plashkes remarked that "the partnership with The Home Improvement Trade Network and its founder brings a proven formula and experience delivering billions of dollars in annual revenue to the best retailers, brands and dealers in the world. We've developed a virtually-enabled solution that solves problems our partners are facing connecting customers with sellers in the new normal retail and labor markets. The solution de-risks the entire customer experience and generates incremental revenue without the challenges of staffing. We are excited to soon announce our first retailers and partners."

Sorrentino said that "In S&P Data Digital, we have a partner with deep large-scale CX experience with the world's greatest brands including Mercedes-Benz, Unilever and more. The founders have a background in CRM development, so we partnered to co-develop a next-generation multi-channel order management tool and integrate it with video and their last-mile expertise in handling customers and optimizing CX and Net Promoter Score."

The Omnichannel Retail Revenue-as-a-Service (RaaS IQTM) platform:

  • Combines in-person retail associates, mobile launched video-to-video sales, Virtual Live Associates via QR code technology, and 1-800 service and contact center operations
  • Provides mechanism for in-store shoppers to safely engage sales reps for value-add services including installation, renovation, warranties, insurance, and subscription products
  • Increases value of retail shoppers to stores by capturing incremental revenue on product purchases, adding substantial incremental profit to the store 
  • Generates revenue for service providers by capturing in-store leads and winning incremental revenue

S&P Data Digital is a premier revenue solutions partner for leading brands dedicated to delivering exceptional customer experiences. Learn more at https://www.spdatadigital.com.

The Home Improvement Trade Network (HTIN) is a managed home improvement contractor network that connects installers and contractors with manufacturers and retail customers. Learn more at https://thehitn.com.

Source: S&P Data Digital

About S&P Data Digital

S&P Data Digital is a premier revenue solutions partner for leading brands dedicated to delivering exceptional customer experiences. By combining digital technology with expert sales operations S&P Data Digital helps our partners exceed revenue goals

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