LOS ANGELES, November 6, 2018 (Newswire.com) - RapportBoost, a Los Angeles based technology company that boosts chat sales for contact centers, will exhibit at next week’s ICMI Contact Center Demo in Las Vegas.
In addition to showcasing its chat sales boosting platform at Booth #318, the company will also celebrate the inclusion of Heidi Rote, Director of North American Sales Center for valued client Jenny Craig, on ICMI’s 2018 “Movers & Shakers” list.
The ICMI Customer Experience Movers & Shakers list recognizes the hardworking individuals that are inspiring excellence, motivating their peers and shaping the future of customer service. The honorees of the inaugural Movers & Shakers list have made an impressive impact on their organizations and should be truly proud of this accomplishment.
Erica Marois, Content Manager, ICMI
A video recording of Heidi’s recent “First Friday Fireside Chat” Interview with the ICMI “Movers & Shakers” team can be viewed here.
“The ICMI Customer Experience Movers & Shakers list recognizes the hardworking individuals that are inspiring excellence, motivating their peers and shaping the future of customer service,” said Erica Marois, Content Manager, ICMI. “The honorees of the inaugural Movers & Shakers list have made an impressive impact on their organizations and should be truly proud of this accomplishment.”
“Heidi is an inspiring and innovative leader in the inside sales, contact center and live chat world who has driven amazing employee engagement with her company and her customers,” said Dani Apgar, Co-Founder and Executive Vice President of RapportBoost.AI. “We’re privileged to work with such forward-thinking and metrics-focused leaders as Heidi and the Jenny Craig contact center team to boost sales, employee retention and customer engagement. It’s an honor to be on hand to celebrate her well-deserved accolade!”
RapportBoost’s platform enables chat agents to boost chat sales by leveraging augmented intelligence which helps guide agents throughout their live chat conversations with customers. Brands have achieved up to 60% year-over-year revenue gains by using RapportBoost. Chat and customer service managers can leverage RapportBoost’s dashboard and conversational insights to train and onboard their teams, providing agents with a solid foundation from which to improve performance and more deeply engaging agents in their conversations with customers. This streamlines agent training while enabling brands to build lasting customer relationships that maximize revenue, conversion, order size, retention and customer satisfaction gains.
Employee engagement tops the list of major concerns when delivering customer experience improvement projects, according to a new Gartner survey. A 2018 Gartner study revealed 86 percent of CX executives ranked employee engagement as having an equal or greater impact than other factors for CX leaders.
RapportBoost boosts chat sales for brands with augmented intelligence and helps contact centers to transition to profit centers. RapportBoost’s easy to use platform uses machine learning to optimize chat conversations to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness and other critical contact center metrics. Learn more about how to supercharge chat conversations for your brand from the team at RapportBoost.
The International Customer Management Institute (ICMI) is the leading provider of comprehensive resources for global customer management professionals who wish to improve customer experiences and increase efficiencies at every level of the contact center, from frontline agents to executives. As the voice of the contact center profession, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources since 1985. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world.