IVR Technology Group Announces Xteams: A Dedicated Omnichannel Contact Center for Small Teams

Following the news of their North American partnership with XCALLY, IVR Technology Group is now offering a full-featured dedicated omnichannel contact center for smaller teams delivered on a secure cloud with guaranteed call quality.

IVR Technology Group announced today the release of a new hosted omnichannel contact center solution priced for small to medium-sized businesses, Xteams. The new contact center product offers smaller companies a full suite of multi-channel features, such as chat, text, and fax, with the call quality and performance of a dedicated server. 

The company touts that Xteams is the first full-featured contact center solution to be offered at an affordable price for smaller customer service teams looking to compete in the new customer experience economy. With a dedicated install on a secure cloud platform and a guaranteed call quality, the company expects Xteams to enable a smaller business to compete on the same customer experience playing field as Fortune 500 companies.

“Dedicated is a real game changer for these companies. Typically, they’ve been using what’s called multi-tenant hosted call centers, where you’re sharing resources with dozens or even hundreds of other customers,” says Akash Desai, President of IVR Technology Group. “When one of those other users starts getting high call volume, the quality of your calls will suffer, or worse, calls can start dropping. With Xteams, we’re guaranteeing call quality.”

Here are just a few of the features Xteams has to offer:

Integrated Contact Management
​Visual IVR (Interactive Voice Response) Builder
Whisper Messages
​Custom Reporting
​Call Recording
​Personalized Dashboards
Integration with Business Intelligence Tools

View the additional enterprise-grade features here.

“In today's customer experience economy, up to seventy percent of consumers indicate they prefer messaging over voice calls for support,” says Mike Byrne, CEO of IVR Technology Group. “Smaller businesses are often struggling to make do with office phone systems or underperforming multi-tenant solutions because they're priced out of full-featured solutions."

The company offers affordable monthly plans as low as $30 per agent, with tiers for teams as small as five agents. Each plan includes a fully managed dedicated virtual private server with a 99.99% uptime guarantee through IVR Tech Group. Upgrades such as a payments suite, long-term call retention, call tracking, message broadcasting, chatbot, and speech analytics are also available for a full stack of communication technologies.

For a limited time, IVR Technology Group is offering a free 14-day trial. To sign up for this free trial or to view complete product information, https://www.ivrtechgroup.com/xteams.

About IVR Technology Group 
IVR Technology Group’s passion is to effortlessly connect people to information in a way that empowers companies to deliver delightful customer experiences. IVR Technology Group provides a “full stack” of voice and text applications, from an advanced enterprise-class hosted contact center to payments by text message and a secure cloud. The company's “security-first” mandate ensures up to date regulatory compliance and carrier-class data security. However, most importantly, we love success, our customer’s success through committed follow-through customer support at every level. Learn more at https://www.ivrtechgroup.com.

For more information, contact:
Ashley Friedman, Director of Marketing and Press Relations
716.250.2800 x212

Source: IVR Technology Group


Categories: Telecommunications

Tags: contact center solution, omnichannel contact center, Xteams

About IVR Technology Group

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IVR Technology Group's passion is to connect people to information to help companies deliver delightful customer experiences. IVR provides a full stack of voice and text applications with a security-first mandate on compliance and data security.

IVR Technology Group
2350 N Forest Rd
Getzville, NY 14068
United States