IVR Technology Group Adds Pay by Chat and Social Media to Payment Technology Stack

Compass Payments Suite, a cloud-based 'payments as a service' platform, integrates multiple payment types, modes, methods and alert messaging to automate a company's customer payment experience across all the channels people use today.

IVR Technology Group announces today that the company has integrated pay by chat and pay by social media messaging to their popular Compass Payments Suite to increase the omnichannel experience for companies whose customers are looking for more options when making payments.

Currently, the payments suite processes nearly a half million payment transactions each month and the IVR Technology Group is adding four to five new implementations every week. As an easy-to-administer solution, the Compass Payments Suite reduces contact center agent hours, decreases processing fees, increases revenue and provides custom reporting for companies collecting payments through multiple channels. The two new channels add to the payments suite's existing payment methods of pay by phone, text, web and visual IVR. 

Mike Byrne, CEO of IVR Technology Group, says, “Just a few months ago, we added in the pay by web functionality, so it's exciting to announce the news that we’ve added not one but two new channels. These new methods are the direct result of feedback from our customers."

Just a few months ago, we added in the pay by web functionality, so it's exciting to announce the news that we've added not one but two new channels. These new methods are the direct result of feedback from our customers.

Mike Byrne

CEO

The Compass Payments Suite is PCI DSS Level 1 certified, NACHA and HIPAA compliant as well as SSAE-16 certified. “Data Security, especially today, is of the utmost importance to IVR Technology Group. We want our users to know that they can put full trust in our company that their data is safe,” says Ryan Wagner, newly promoted sales manager.

Available around-the-clock, the payments suite also offers multilingual options, real-time integrations with a company's customer database and a built-in payment notifications system to remind payees of when a payment is due or was received. 

The Compass Payments Suite product addresses the payment needs for a wide range of industries ranging from Healthcare, Charities and Nonprofits, Public Utilities, Property Management, Municipalities and electronic bill-presentment companies just to name a few.

About IVR Technology Group

IVR Technology Group’s passion is to effortlessly connect people to information in a way that empowers companies to deliver delightful customer experiences. We provide a “full stack” of voice and text applications, from an advanced enterprise-class omnichannel-hosted contact center to payments by voice, text or chat, and much more. Our “security-first” mandate ensures up-to-date regulatory compliance and carrier-class data security. But most importantly, we love success - our customer’s success - through committed follow-through customer support at every level. For more information, visit https://www.ivrtechgroup.com.

IVR Technology Group    
​Ashley Friedman, Director of Marketing and Media Relations
​ashley.friedman@ivrtechnology.com
716-250-2800 x212

Source: IVR Technology Group


Categories: Telecommunications

Tags: bill pay, bill presentment, call center, contact center, electronic bill presentment, IVR payments, pay bills online, pay by messenger, pay by phone


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About IVR Technology Group

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IVR Technology Group's passion is to connect people to information to help companies deliver delightful customer experiences. IVR provides a full stack of voice and text applications with a security-first mandate on compliance and data security.

IVR Technology Group
2350 N Forest Rd
Getzville, NY 14068
United States