Helpshift, the World's First In-App Customer Support Platform, to Exhibit & Speak at DREAMFORCE 2016

VP of Business Development, Tushar Makhija, to Share How Proactive In-App Support Will Lead the Customer Service Experience for Mobile

Helpshift Logo

WHAT: Helpshift, the pioneers of in-app mobile customer service will be at Dreamforce 2016 to share their vision on the future of customer service in an era of live chat, big data and changing consumer behavior. Tushar Makhija, Vice President of Business Development, will be speaking at Developer Theater in Moscone West on October 4th at 2:30pm about how Helpshift’s proactive customer care solution improves customer experience for businesses large and small. Also, Makhija will discuss how businesses can fully integrate Helpshift into Salesforce Service Cloud.

WHY: In the age of mobile apps and connected devices, companies should consider shifting away from traditional service channels (email, phone) to native chat and self-service channels that users prefer. Helpshift is deployed on over 2+ billion mobile devices worldwide and knows this firsthand.

The Company has experience in working with very large scale mobile application providers like Supercell, Microsoft, Honeywell, and Western Union to improve their in-app experience through self-service FAQs, messaging, in-app surveys and more to reduce tickets and customer churn. Visit Helpshift’s booth or Developer Theater, as stated above, to learn how proactive support is valuable for any company with a Mobile App or connected devices.

WHERE: Helpshift will exhibit in Moscone West from October 4th -7th Booth 17 in the Developer Forest.  Additionally, Tushar Makhija, Vice President of Business Development, session will lead a Dreamforce 2016 session on Tuesday October 4th, 2:30-3pm in Moscone West, Developer Theater. Here’s a link to learn more:


  • Tushar Makhija, Vice President of Business Development and Helpshift’s First Employee
  • Kevin Grant, Chief Revenue Officer
  • Abinash Tripathy, CEO and co-founder (Available for pre- and post-event interviews via phone.)


  • Briefings with Helpshift executives, including Tushar Makhija, on presentation topic(s)
  • Speak privately with Helpshift executives regarding big upcoming announcements
  • Get an intimate peek into the changing customer support industry from the company who was first to think of the importance of mobile in-app care.
  • If unable to make it to Dreamforce 2016, pre-and post-interviews are available

Helpshift is the company revolutionizing the customer support experience everywhere. Through an intuitive user interface, Helpshift makes it easy for businesses large and small to proactively support and engage their customers. Their support platform includes native functionality such as in-app FAQ's, in-app chat, a full CRM ticketing system, in-app campaigns, and in-app surveys, making it easy companies to provide a best in class customer support experience on any device. Companies such as Microsoft, Virgin Mobile, Zynga, Shyp, Flipboard, SuperShuttle, Wordpress, Nickelodeon, and thousands of other industry leading brands, startups, and developers use the Helpshift platform to provide in-app support. Helpshift is installed on more than 1.3 billion devices worldwide, and serves 300+ million mobile customers monthly. To date, Helpshift has raised $36.2 million and is backed by Intel Capital, Nexus Venture Partners, Salesforce Ventures, True Ventures, and Visionnaire Ventures. To learn more about Helpshift, visit and follow @helpshift on Twitter.

HASHTAGS: #DF16, #Helpshift, #CareEverywhere

Press Contacts:

Nicole Rodrigues
NRPR Group

Tiffany Woo
NRPR Group

Source: Helpshift