Helpshift Launches on the Salesforce AppExchange, the World's Leading Enterprise Apps Marketplace
Helpshift customers can benefit from a full suite of mobile customer support solutions including native FAQs, in-app chat, in-app campaigns and rich device data.
SAN FRANCISCO, CA , February 2, 2016 (Newswire.com) - Helpshift, the world’s leading customer support platform for mobile, today announced it has launched on the Salesforce AppExchange, empowering businesses to connect with customers, partners and employees in a new way. Helpshift offers a fully native support experience on mobile that helps leading brands reduce churn and build user loyalty. Helpshift’s in-app SDK now integrates with the Salesforce Service Cloud, giving joint customers access to powerful mobile-first support tools such as In-App Chat, Searchable FAQs, In-App Campaigns and In-App Surveys.
Helpshift Key Features:
"As more big businesses continue to leverage mobile as a new strategic channel, providing a complete support experience in-app has become a clear need, as well as a competitive advantage. Our relationship with Salesforce is a win for the whole industry, as more brands and their app developers, product managers, and marketers can reap the benefits of our combined strengths for mobile users"
Abinash Tripathy, CEO and co-founder
Helpshift is installed in more than 1.3 billion mobile devices worldwide and gives businesses the power to support their mobile customers through fully native support solutions using the easy-to-use tools listed above.
Executive Comments on the News:
· Like Salesforce on Facebook: http://www.facebook.com/salesforce
· Follow Salesforce on Twitter: https://twitter.com/salesforce
· Become a fan of Helpshift: https://www.facebook.com/helpshift
· Follow Helpshift on Twitter: https://twitter.com/helpshift
Salesforce, App Cloud, AppExchange and others are among the trademarks of salesforce.com, inc.
About Helpshift:
Helpshift is the world’s leading customer support platform for engaging, supporting and expanding a mobile user base that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. Helpshift continues to makes it easier for businesses, large and small, to support their customers through in-app FAQ's, in-app chat, a full CRM ticketing system, in-app campaigns and in-app surveys, allowing companies to provide a best in class customer support experience on mobile. Companies such as Microsoft, Target, Glu, Zynga, WordPress and others use the Helpshift platform for in-app support. To date, Helpshift has raised $13.2 million and is backed by Intel Capital, True Ventures, Visionnaire Ventures and Nexus Venture Partners. To learn more about Helpshift, visit https://www.helpshift.com and follow @helpshift on Twitter.
Contact Information:
Nicole Rodrigues
NRPR Group
Nicole@nrprgroup.com
(650) 815-5069
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