Fidelity Launches New Online Customer Bill Notification System

Customers Can Be Notified In-Browser of Past Due Account Balances

Fidelity Communications is launching a new in-browser notification system for cable modem internet customers effective immediately, the company announced.  

Called PerfTech, the system allows Fidelity to notify customers if their accounts are past due or suspended for non-payment, using full screen messaging and drop down banners. “It allows us to communicate with them directly while they’re online,” said Paul Winkeler, Broadband Product Manager.

"This new system will provide direct, clear and concise messaging to the customer and also reduce the number of calls coming into our Customer Care representatives."

Paul WInkeler, Broadband Product Manager

The initial launch will focus on a full screen message to suspended non-pay cable modem internet customers.  When a suspended customer’s services are shut down, they will not have access to the Internet, but will see an information screen when they open a browser on an Internet-connected device. 

The screen will instruct them how to pay their past due bill in full and avoid further interruption of service, either through online bill pay at www.fidelitycommunications.com/billpay or by phone at 1-800-392-8070.

“This new system will provide direct, clear and concise messaging to the customer and also reduce the number of calls coming into our Customer Care representatives,” Winkeler said. “It will help avoid confusion as to the reason when a customer is unable to connect.”

Source: Fidelity Communications

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Categories: Internet and Streaming Media, Internet and e-Commerce, Web Browsers

Tags: Fidelity Communications, Online Billing Notification, PerfTech


About Fidelity Communications

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Based in Sullivan, Missouri, Fidelity Communications has a history of success through innovation to meet customer needs. Since 1940, Fidelity has been offering its customers the most advanced telecommunications services and features available.

Marketing Department
Fidelity Communications Co., Fidelity Communications
Fidelity Communications
64 N. Clark
Sullivan, MO 63080
United States