Dura Software Announces Its Latest Acquisition With UK-Based Company, Infinity Software Holdings Ltd.
The Transaction Represents a Significant Milestone as Dura Software Completes its 15th Acquisition.
SAN ANTONIO, November 14, 2023 (Newswire.com) - Dura Software, a leading buyer of hyper-niche software companies, has announced its latest acquisition today, Infinity, a United Kingdom-based provider of interaction management software for contact center environments. With the addition of Infinity, Dura Software now has acquired 15 companies globally, representing a significant milestone for the rapidly growing software company.
Infinity has provided interaction management software for over 25 years. It has established itself as an innovator in the business process outsourcing, emergency services, healthcare, financial, utilities, and insurance sectors. Infinity's technology includes interaction management, low-code workflow and scripting, CCaaS and CRM integration, omnichannel orchestration and automation, quality management, and more.
Dura Software's CEO, Paul Salisbury, expressed his excitement about the acquisition, saying, "We are thrilled to welcome Infinity to the Dura Software family. Their proven technology and exceptional track record in serving global organizations make them an excellent addition to our portfolio."
Chris Williams, CEO of Dura Software portfolio company DVSAnalytics, will lead the Infinity team. DVSAnalytics also specializes in contact center technology and offers workforce optimization, workforce management solutions, quality management, call recording, and other business-critical technologies. Williams' experience will enable greater synergy across the two portfolio companies.
Williams spoke about the acquisition, stating, "This latest acquisition will strengthen our portfolio and expand Dura's capabilities in the contact center space. I'm certain that Infinity has a bright future ahead as part of the Dura family, and I'm very much looking forward to working closely with the team to drive operational success."
Infinity’s Geoff Land has been named Chief Operating Officer. His extensive experience with the customer base and industry will fit hand-in-hand with Williams. “I am extremely pleased to begin a new chapter for Infinity under the Dura Software banner,” said Land. “In the short weeks we've worked together, Dura has embraced wholeheartedly the positivity we've created for our wonderful clients. They have also welcomed our employees with open arms, creating an air of very positive confidence going forward. I know we are all in very safe hands as we embark on our evolution over the coming years.”
With this latest acquisition, Dura Software continues to demonstrate that it will acquire products in markets they already serve, to leverage existing expertise, and to deliver operational synergies. Overall, Dura is thrilled with the addition of Infinity and remains extremely positive about market conditions and the potential for additional near term acquisitions.
About Dura Software
Dura Software is an expert in acquiring, owning, and operating "Hyper-Niche" software businesses. Over the coming years, Dura will work to continue to expand by acquiring additional great businesses and by generating sustained profitable growth from business operations. Dura Software is based in San Antonio and operates a portfolio of companies that includes 6Connex, dbtech, DVSAnalytics, Eventory, Fenestrae, Lane, Moki, Nordic IT, Oxlo, Paperwise, Revegy, SecureVideo, Vertex Systems, and IT Retail Pro. https://www.dura.software/contact-us
Infinity's technology and services unlock your ability to win customers, retain them, and maximize their satisfaction by empowering you to deliver exceptional customer experience across multiple channels with ultimate efficiency. Our solutions have been built from the ground up for contact centers and are based around our proprietary technology – the Infinity Platform – and support services delivered by customer management experts. Infinity has over 20 years of experience working with contact centers, and our Infinity Platform is deployed across more than 12,000 seats in 13 countries.
Source: Dura Software