DIS Launches Simple Text Messaging Solution Designed for Dealership Service Processes
BELLINGHAM, Wash., August 30, 2022 (Newswire.com) - Dealer Information Systems (DIS) Corp, a leading agriculture, lift truck, construction and truck refrigeration dealership software vendor in North America, launches Notify, a text messaging solution that fully integrates with DIS's dealer management system, to help dealers seamlessly and automatically connect with customers.
DIS is helping dealers modernize their customer communications by offering a new solution that will make it easy for dealers to send text messages for work order status updates and more, right from their DMS. Many dealers are finding it difficult to manage their incoming call volumes, especially with ongoing talent shortages leaving teams stretched thin. Other industries have been leveraging text messaging to streamline communications for years, and with the help of Notify, dealers can bring their customer communications up to speed.
What sets Notify apart from other text messaging solutions on the market is its seamless integration with DIS's dealership management software. Notify was developed incorporating direct feedback from DIS customers, with features tailored to dealership service processes:
- Modernize your dealership communication: Offer service-simple communication to customers by providing reliable, faster response times than is possible with phone and email alone.
- Level up your service experience: Maintain faster, consistent communication with customers, so you can significantly reduce confusion and discrepancies related to work orders and work to be done.
- Never miss a message: Don't let your voicemail become a bottomless pit of missed messages. Reduce incoming calls to your dealership by 50% and speed up response time—without adding extra labor to your team.
- Stop switching between apps: Because Notify integrates directly into their DMS, dealers will no longer need to rekey information into their system from a separate messaging app.
"The value of having an integrated DMS Service Texting solution means less time spent navigating to other online systems and having another set of login credentials, and that's why we created Notify to help the service department streamline their daily tasks by bringing it all back into the DMS," says Jon Rossi, Initiative Manager at DIS.
"We like the functionality of being able to contact customers without having to take their time or our employees' time on a phone call. It's really streamlined our customer communications and it allows us to keep a better record of communications with customers, so we know from a management standpoint that we're doing our part," says Stefan Schriewer, Director of Operations at Ewald Kubota.
Interested in seeing how DIS Notify works? Reach out to the DIS sales team at 1-800-426-8870.
With more than 2,400 locations served, DIS is the leading provider of business system software to agriculture, lift truck, construction, and truck refrigeration dealers and distributors in North America. It has served the equipment dealership industry since 1980.
DIS is proud of its ability to truly understand customers and provide them with the right solutions, support, and training.
Raginee Mamgain, Marketing Director
Source: Dealer Information Systems (DIS) Corp