CommSoft Names Fidelity Communications Client of Year
Sullivan, MO, October 11, 2016 (Newswire.com) - Fidelity Communications has been named Client of the Year by CommSoft, a billing software developer, for operational excellence, teamwork and innovative ideas, both companies announced.
Fidelity team members received the award at a billing conference held recently in Saratoga Springs, NY.
In short, these folks are cooking with gas. They are a dynamic company full of smart, motivated, fun-loving people all sharing the same mission.
Melissa Frenyea, CommSoft
In presenting the honor, Melissa Frenyea of CommSoft praised Fidelity’s dedication to “understanding everything from the inside out. They do the little things right - support calls are productive, new functionality is turned on and used, releases kept up to date and their operational processes – especially with billing, security policies and administration – are excellent models for any customer to follow,” she said.
Frenyea also lauded their teamwork. “They involve representatives from every department in discussing requirements, making decisions and planning for release upgrades. They actively seek our advice on best practices and are always willing to volunteer their time, expertise and feedback to help out other clients,” she said.
Fidelity constantly looks for ways to improve how they serve their customers and actively consult with CommSoft and other CommSoft customers to share and learn best practices, she noted. Frenyea also praised Fidelity for “gold standard” hospitality during a visit to Fidelity’s headquarters last month.
“In short, these folks are cooking with gas. They are a dynamic company full of smart, motivated, fun-loving people all sharing the same mission,” she said.
About CommSoft
Commsoft is an industry-leading software development organization with end-to-end billing and OSS software suites that can cover a myriad of voice, data, and wireless services from a common platform. This all-encompassing product suite is designed to meet the needs of each department in a company. For more information, call (518) 720-3700 or visit www.commsoft.net.
About Fidelity Communications
Since 1940, Fidelity has been committed to bringing the latest technology and services to the customers it serves. Fidelity Communications is a family-owned Internet, Cable TV and phone company headquartered in Sullivan, Missouri. Fidelity has been providing services in Missouri for more than 75 years and in Lawton, Oklahoma for the past eight years. Fidelity now provides about 115,000 Internet, Cable TV and local phone services in Arkansas, Louisiana, Missouri, Oklahoma and Texas. The acquisition of former Cobridge systems in four states were rebranded as Fidelity in early June of 2012. To learn more, visit www.fidelitycommunications.com.
Source: Fidelity Communications
