Certified eSupport Launches New Hourly Support Service

Offers software and hardware installation, training, and troubleshooting for just $129 an hour

Certified eSupport

Certified eSupport, Corp., one of North America's premier technical service organizations for cloud and enterprise speech solutions, announced the launch of their new hourly technical support service. For just $129 per hour, customers can purchase as many hours of dictation, transcription, and speech recognition assistance as their organization needs, and each hour can be broken up into 15-minute billing increments.

“We love that we’re able to offer support by the hour — and especially to be able to subdivide the hours. Many of our partners and clients told us this change would make it even easier to both purchase and use our services. We’re looking forward to increased revenues and customer satisfaction as a result,” said Joshua Stewart, Director of Technical Services.

Certified eSupport normally provides their services remotely, using IT help desk software — but they do also offer an on-site option for larger projects. And hourly tech support is not the only service they offer. All customers, whether they have the hourly service or not, can reach them by phone or live chat during normal business hours, or through their ticketing system on the weekends.

If you’re interested in working with Certified eSupport, be sure to review their list of supported speech solutions; Certified eSupport works with big names from the dictation and speech recognition world, including Nuance®, Philips®, and Olympus®. Their customer base tends to focus on the medical and legal industries, but when asked about their plans for the future, Mr. Stewart stated they would soon be expanding into home and business security, as well as managed IT services.

About Certified eSupport, Corp.

Certified eSupport is an organization made up of talented engineers, certified trainers, Microsoft® certified professionals, and network administrators — with a focus in voice processing, speech recognition, and enterprise-wide software solutions. Their team represents decades of combined technical experience, with specialists equipped to handle both minor and major IT projects.

For more information, visit www.certifiedesupport.com.

Source: Certified eSupport


Categories: Business Technology, Cloud computing, IT Management

Tags: dictation technical support, Network IT support, speech recognition technical support, technical support, transcription support