Certified eSupport Launches CES University Prompting Expansion, Relocation

New online knowledge center provides extensive library of articles, with upcoming interactive training and certification programs

Certified eSupport

Certified eSupport, Corp., one of North America’s premiere technical services organizations for industry leaders in cloud and enterprise speech solutions, has announced the launch of their new virtual training portal, CES University. This customer-focused knowledge center will serve as a professional resource and training hub for dictation, transcription, and speech recognition products. CES University will greatly enhance service to the healthcare, legal, and corporate organizations that utilize the solutions offered by Certified eSupport.

To further support its continued growth, Certified eSupport is also expanding its team. To accommodate the addition of both sales and technical staff, the organization has relocated to 2305 Donley Drive, Suite 104, in Austin, TX, as of April 1, this year.

The expansion has been a long-time dream for Joshua Stewart, Director of Technical Services for CES, and his team. “The goal of this online educational endeavor is to provide the unique resources and training needed to implement and use speech solutions successfully,” Stewart said.

Built upon in-house documentation, interactive training, product workshops, and online certification courses, CES University will draw more attention to the benefits of speech solutions, increase customer expertise, and position the organization for further growth. In addition to CES University, the Certified eSupport Web site features the CESU Blog, providing insight on the latest industry news, as well as a Knowledge Base, where users can find more information about the speech recognition, dictation and transcription software and hardware solutions offered, including Nuance's® Dragon® speech to text software, as well as Philips® and Olympus® digital voice recorders.

Stewart explained that this growth in a virtual environment translated into the company’s overall growth, with notable advantages for their users.  “As our business expanded, we found we needed more space for research and development, product integration, and in-house training,” Stewart said, adding that the new facility allows for a more strategic organizational layout, focused specifically on role development and collaboration. “CES University will help ensure that anyone using speech solutions is well-equipped and well-informed. To further benefit our customers, we will be submitting our certification programs to several professional organizations, so that they can be counted as continuing education credits,” he said. “We’re providing an environment where businesses can utilize our resources to boost their adoption rates and maximize their return on investment.”

About Certified eSupport, Corp.

Certified eSupport, Corp. is an organization made up of engineers, certified instructors, trainers, Microsoft® Certified Professionals and Network Administrators with a focus in voice processing, speech recognition and enterprise-wide software solutions, specializing in the healthcare, legal and corporate verticals. With an expertise in digital dictation, transcription, speech recognition and enterprise solutions, CES is an industry expert in Dragon Voice Recognition Software, Dragon Medical Practice Edition, Philips or Olympus Dictation or Transcription Solutions.

As a complete solutions provider, services include Support, Training, Customization, Consultation and Certification Preparation on several industry leading manufacturers. For more information, visit https://www.certifiedesupport.com/.

Contact Information

Josh Stewart
Director of Technical Services
josh@certifiedesupport.com
877-488-8280 x2202

Source: Certified eSupport, Corp.

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Categories: Business Technology, High Technology, Cloud computing, Saas (Software as Service), Healthcare and Medical Informatics

Tags: dictation technical support, speech recognition technical support, technical support