AccuZIP Customer Care Specialist Attempts Joint Certification
ATASCADERO, CA, October 14, 2016 (Newswire.com) - AccuZIP is very proud to announce that Customer Care Specialist Mathew Little, was recently certified as a Mailpiece Design Consultant (MDC) by the United States Postal Service®. Mathew took his certification class and exam through the San Diego PCC in an intense joint certification workshop put on by the PCC and MSMA. The conference was conducted by a nationally recognized industry expert in Document Handling, Addressing, Mail Center Design and Mail Processing Systems in conjunction with the assistance of USPS® officials. Mathew also sat for his Mailpiece Design Professional exam (MDP) and is awaiting those results from the USPS National Center for Employee Development.
Mathew was awarded a Certificate of Achievement from the MSMA (Mail Systems Management Association) demonstrating that he has met the qualifications and achieved the level of professionalism established by The National Certification Board of the Mail Systems Management Association as well as successfully passing the examination administered under the direction of The National Certification Board.
These certifications and exams combined in-depth information on understanding Automation Mail as well as a thorough review of other mail types and classes along with extra services. The information presented explored the latest rule changes along with basic and advanced requirements. The conference gave an explanation of the “why” along with the rules to give a better understanding of mail and help convey how to avoid common mistakes and pitfalls. This knowledge will allow Mathew to share his insight and knowledge with AccuZIP customer partners and provide tips to improve the performance of mailings.
"I continue to be impressed with Mathew's drive for excellence and learning at his career at AccuZIP. These types of dedicated individuals and efforts are the types of things that allow us to provide unparalleled customer support and service. Mathew has proven himself as a "go-to" resource for both internal team members and to our customer partners."
One of the core principles at AccuZIP is unmatched customer service. Mathew is on the “front lines” providing this to our customer partners every day through phone calls, emails and support chats. Certification as a Mailpiece Design Consultant (MDC) and Mailpiece Design Profressional (MDP) helps him provide an excellent customer experience and fulfill AccuZIP’s guiding principles. Supporting professional development opportunities for employees is another core value. Things that make them stronger and more qualified creates the high quality interactions our customer partners have come to know and expect as the “AccuZIP experience.”
AccuZIP is very proud of Mathew’s continuing professional accomplishments. President of AccuZIP, Kristen McKiernan stated: “I continue to be impressed with Mathew’s drive for excellence and learning at his career at AccuZIP. These types of dedicated individuals and efforts are the types of things that allow us to provide unparalleled customer support and service. Mathew has proven himself as a “go-to” resource for both internal team members and to our customer partners.”
ABOUT AccuZIP, Inc.
AccuZIP, Inc., a national software company based in Atascadero, CA. Now into our third decade, AccuZIP provides feature-rich solutions to manage Contact Data Quality, Address Hygiene, USPS Postal Presorting and Compliance, Mail Tracking and Reporting and much more! Our solutions, weather used as standalone solutions or integrated into strategic industry partner platforms provide functionality to many industry verticals to streamline, standardize, automate and simplify processes associated with data entry, data management and multi-channel communications. (www.accuzip.com)
Source: AccuZIP, Inc.