Accelerate Events, Inc. Trains With Customers in Mind
The leaders at Accelerate Events, Inc. emphasize superior customer service and train their team members accordingly. The firm's Director of Operations discussed this and offered her own advice for delivering great service.
Franklin, MI, February 26, 2016 (Newswire.com) - “The best thing you can do to set your organization apart from the competition is take care of customers,” stated Anna, the Director of Operations at Accelerate Events, Inc. “We want to make sure every interaction our team has with customers is one of respect and transparency. That’s why we focus so much of our training effort on service, and why our firm continues to grow its reputation as an industry leader.”
Team members at Accelerate Events, Inc. attend regular training sessions covering a wide range of customer care topics. Anna remarked, “Customer service is a huge part of our initial training program, but we don’t stop there. We have team training sessions on a regular basis and bring in experts from outside the company to further our associates’ education when it comes to making customers feel valued and welcome.”
"All you really need to do is ask yourself what kind of experience you would want out of dealing with a company,"
Anna, Director of Operations
The Director and the rest of the Accelerate Events, Inc. team know that stellar customer service leads to further business for the company. “There is no better referral method than good word-of-mouth advertising,” Anna added. “When our customers have memorable positive encounters with our promotional specialists, they invariably tell their friends and business contacts about it. That means bigger wins for our firm and the brands we represent.”
Accelerate Events, Inc.’s Director Shares Tips for Providing Unmatched Customer Service
Anna believes one of the most important things her team members can do is put themselves in customers’ positions. “All you really need to do is ask yourself what kind of experience you would want out of dealing with a company,” she stated. “That’s what we remind our people of here at Accelerate Events, Inc. all the time. I think asking that simple question allows us to extend each customer’s experience with our company and increase satisfaction at the same time.”
Company leaders also value customer feedback as a primary means of improving the service their associates provide. Anna commented, “Whether we use surveys or simply hear from our customers at an event, we apply their thoughts and concerns to our efforts to get better. We pay special attention to any reviews here at Accelerate Events, Inc., because they provide the best opportunities to make impactful changes and improve our processes.”
About Accelerate Events, Inc.
Accelerate Events, Inc. is a goal-oriented marketing and consulting services provider. They offer customizable experiential outreach initiatives that consistently increase brand awareness, consumer engagement and loyalty, as well as market share growth. The firm’s history of success has allowed for ongoing growth and expansion into new client industries. Furthermore, the team’s experience serving businesses of various sizes allows its branding specialists to meet a wide range of diverse needs. A steadfast dedication to its core values sets Accelerate Events, Inc. apart from its competitors, and it continues to help clients achieve their goals. To learn more, visit accelerateeventsinc.com today.
