4me Announces Collaboration With Nexthink

Nexthink integration boosts end-user experience for all 4me service management customers

4me has announced a new integration with end-user experience platform Nexthink, adding greater understanding of employee sentiment and even faster problem-solving ability to the 4me enterprise service management solution. 

This collaboration with Nexthink, a leader in end-user experience management, gives 4me customers the ability to respond quickly to real-time user experience issues that affect productivity, and before they frustrate employees.

Benefits
Nexthink allows organizations to become more proactive. The integration gives additional understanding of how services are consumed by users, how non-performing hardware, applications or infrastructure affects them, and how this impacts productivity, engagement and employee satisfaction. The Nexthink-4me integration addresses employee sentiment by continuously monitoring devices with the ability for automated remediation.

Capabilities:

  • Automatically keep 4me's CMDB up to date with discovered asset and experience data.
  • Automatically maintain CMDB-relations between hardware and software.
  • Allow staff to launch Nexthink's Finder directly from 4me.
  • Automatically generate a request in 4me when an employee has a negative experience on Nexthink-managed devices. Such requests are automatically classified and assigned to the correct team. 4me can trigger provisioning scripts to deploy known solutions.

Cor Winkler Prins, CEO and co-founder of 4me, is excited about this integration:
“It introduces the Nexthink digital employee experience aspect to 4me’s enterprise service management capabilities. Quickly removing IT issues for employees, without waiting for them to contact their service desk, provides a better work environment and increases productivity. Being a standard 4me integration, realizing these benefits no longer requires a significant integration initiative.”

Nexthink is very happy to announce this integration with 4me, a leader in the service management market.

Yassine Zaied

Chief Strategy Officer at Nexthink

Yassine Zaied, Chief Strategy Officer at Nexthink: “We’re very happy to announce this integration with 4me, a leader in the service management market. Nexthink enables IT teams to focus on how IT is consumed by employees and not just how it is delivered by IT. For IT service management, this is a game-changer, enabling teams to move from reactive problem solving to a proactive approach, freeing up IT to provide more strategic value to businesses.”

4me is a cloud-based enterprise service management application supporting the Service Integration and Management (SIAM) approach. It allows all parties involved in the delivery of services to work together in an intuitive and secure fashion. 4me enables seamless collaboration across organizational boundaries and offers each organization real-time tracking of the service levels it provides to its customers, as well as agreements it relies on from external providers. www.4me.com 

Nexthink is the leader in digital employee experience management software. The company gives IT leaders unprecedented insight into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,000 customers to provide better digital experiences to more than 10 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has nine offices worldwide. www.nexthink.com

1. Forrester New Wave Q4-2020 End-User-Experience-Management

Source: 4me, inc

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Categories: Information Technology

Tags: Enterprise Service Management, ESM, ITSM, Service Integration and Management, SIAM


About 4me, Inc.

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4me, Inc. is the provider of 4me, a SaaS service management solution that allows the internal and external service providers of an enterprise to collaborate seamlessly and securely, while 4me keeps track of the quality of service that is provided.

Aimée Hoskens
Aimée Hoskens
4me Sales & Marketing Operations Manager, 4me, Inc.
4me, Inc.
555 Bryant Street #156
Palo Alto, CA 94301
United States