4me and Scopism Announce the Results of First Global SIAM Survey

The results of the first global survey assessing the adoption of Service Integration and Management (SIAM) has been released

Cor Winkler Prins

4me Inc., a SaaS start-up dedicated to improving the success of selective outsourcing, is delighted to announce the availability of the first global SIAM survey that it commissioned through IT consulting firm Scopism.

Service Integration and Management (SIAM) is an operational methodology that is gaining strategic importance within organizations that need to manage the relations between the internal and external service providers and allow secure collaboration between them. The results were compiled from nearly 250 respondents, 62 percent employed in organizations employing more than 5,000 people, predominantly in mid-to-senior management roles of which 45 percent work in IT. The geographic spread was indicative of where SIAM has its roots; with 37 percent of respondents located in Northern Europe, followed by India, Japan and Australia.

Of great interest to anyone tasked with managing outsourcing and ensuring service delivery excellence will be the trends emerging in organizations planning to introduce SIAM and those that have achieved adoption. Of those planning to adopt SIAM, 91 percent expects this to be in place in the next three years. Other interesting findings are that 52 percent of these respondents are seeking greater control over their existing vendors and 22 percent are looking to move internally hosted services to a number of different managed providers. The responses from those that had already completed their adoption show that 50 percent completed their SIAM implementation.

“The proliferation of Cloud services supporting initiatives like Digital Transformation is seeing organizations selectively outsourcing many of the services previously provided by teams within the IT department,” said Cor Winkler Prins, CEO and co-founder of 4me. “This survey illustrates that the question is no longer whether to outsource or whether selective outsourcing is the right approach. The question is now how to stay in control of all the providers.”

The results also showed that the adoption of SIAM causes new obstacles to emerge. Organizational change was consistently cited as the primary challenge, regardless of the status of the implementation.

4me was honored to sponsor this first global survey. The insights it provides should be valuable for anyone seeking guidance on forming their SIAM strategy. As an enabler of SIAM, in addition to the more traditional enterprise service management capabilities, these insights will also assist 4me in its continued progress as a thought and market leader in the SIAM tooling space. 

“It will be interesting to see next year whether organizations still feel as strongly about staying in control of their SIAM implementation, whether organizational change management remains the main challenge and whether SIAM transitions become shorter as this still relatively new management approach matures,” concluded Cor Winkler Prins.

The 2018 Global SIAM Survey is now available from https://www.4me.com/white-papers/scopism-global-siam-survey/.

Source: 4me Inc.

Categories: Saas (Software as Service)

Tags: Digital Transformation, IT Service Management, ITSM, SIAM

About 4me Inc.

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4me, Inc. is the provider of 4me, a SaaS service management solution that allows large enterprises to collaborate seamlessly with their managed service providers, while gaining real-time insight into the level of service they receive.

Andrew Smith
4me Business Development Director, 4me Inc.
4me Inc.
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