The Vantage Co. Launches Innovation on Customer Service Training
Los Angeles, California, February 27, 2015 (Newswire.com) - Customer service is at the center of everything The Vantage Co. does. The team’s unique form of interactive marketing revolves entirely around developing personal relationships with the customers of the brands they represent. According to Nikou, it is absolutely essential to continually improve at what they do. This means they must work on customer service consistently.
“My team is so great,” she exclaimed. “I am really proud of how much work they put into adding personality to the services we promote. We are already doing an excellent job of satisfying consumers. However, we definitely could be even better.”
"More than anything else, we strive to remove roadblocks. Every interaction with us should be completely smooth for the customer. Everyone gets the VIP treatment."
Nikou, Director
With this sentiment in mind, they launched this new training program that will see top performers take on team training roles to guide other associates at the firm. Training topics will include communication guidelines, strategic time management, organizational tips, and more. Nikou has reported that the early results of it are already promising, and that she anticipates this approach to improve not only her associates’ core skills, but also the cohesiveness of her team. She credited this success to her team’s student mentality and desire to serve customers.
The Vantage Co.’s Director Discusses Delivering Great Customer Service
Nikou revealed some of The Vantage Co.’s secrets to offering excellent customer service. She emphasized that consistency is really important. First impressions matter, but so do last impressions. By focusing on always offering great service, they truly satisfy customers.
“I think a lot of it comes down to being accessible,” she continued. “More than anything else, we strive to remove roadblocks. Every interaction with us should be completely smooth for the customer. Everyone gets the VIP treatment.”
She further indicated that the willingness to apologize is extremely important. Nikou pointed out that often the biggest thing customers want to hear is that someone cares about the problems they are having. “Knowing to apologize for any mistakes is essential,” she said. “It is sometimes difficult for a competitive group like my team; but it is really important. Part of our training is focused on this concept.”
Brand image is likewise extremely important, according to Nikou. Having great customer service is not enough. It also has to be memorable, she explained. This ensures that the reputation for having great service will continue to spread.
“The little stuff is really significant too,” she concluded. “Remember to smile as much as you can. This extraordinarily simple act can make all the difference in the world. Of course, listening is very meaningful as well. People want to be heard, and we respect that. If you encourage your team to treat your customers the way you’d like to be treated, you will be well on the way to offering great service.”
About The Vantage Co.
The Vantage Co. specializes in dynamic promotions that provide innovative solutions to businesses seeking growth in new regions. By combining strategic planning with flawless execution, their highly-trained team of brand ambassadors develops campaigns that reach a targeted audience, resulting in stronger customer loyalty and increased revenues. Their history of industry success has allowed them to work with some of the largest retailers in the nation, and their flexible approach means they can adapt to fit any marketing objective. To learn more about how The Vantage Co. consistently offers exciting opportunities to clients and their customers, please visit www.thevantageco.com.
