Bigv A Growing Call Center In India

Online, February 1, 2011 (Newswire.com) - Bigv is one of the fastest growing call center in India which provides excellent customer service. In India there are 1500 outsourcing firms which provide BPO and call center services. Various services are provided over telephone, they answers calls to various customers all over the world, provides different types of supporting services through email and chat.

There are basically three types of call centers India support. They are inbound call center; outbound call center and IVR (Interactive Voice Response).We provide all these three types of services. In Inbound call center customer makes call to the call center to get the information about a particular product. Our call center number is published on our website. Customer uses this number as a point of contact to our customer service representative. We also provide outbound service in which our customer service representative makes call to different customers informing them new product offers. Also if anybody is not made payment within stipulated time then our representative remind them by making calls to them. We also provide IVR (Interactive Voice response) system which is basically an automated system. In this system when customer calls he is not guided directly by customer service representative, instead he is prompted to enter his unique pin number. Our IVR system will validate this pin number. Once the pin number is validated customer can get access to the information of his account which he desires. If he wants last five transaction details of his bank account, he can get access to it.

Call center in India is successful as compared to other countries. There are many factors behind this. One of the key factors is "Cheap Human Resource". As India provides cheap labor as compared to other countries, all multinational companies are highly interested in opening call centers in India.

Bigv helps you by making your business more successful. We provide 24*7 support. In this way we make long lasting end customers by making long lasting relationship. We work with our customer as a partner. We understand specific challenges for acquiring and retaining customers globally.

Our customers are fully satisfied with the service we provide. We have state of the art infrastructure and advanced and robust technology, best in class processes, excellent people management practices. We follow best in industry standards and proven methodology to serve our customer. We make continuous improvement in our processes and provides high class delivery to our customer.

We are the best industry in all respects. We know how to retain customer. Our R &D team continuously works on customer feedbacks, which helps our customer to serve more efficiently.