Many business owners think that outsourcing call services is a demanding task, both from the point of view of time management and price. These two factors, however, can be used to the benefit of the business.
December 5, 2012 (Newswire.com) - Running a call center is a service many small to medium size business owners avoid attempting. In their opinion, it is not only time consuming but also costly. However, they soon come to the conclusion that, although their clients could use such a service, the company's bottom line does not allow the establishment of such a department within the firm. This is how many entrepreneurs find themselves between hammer and anvil: to lose clients or to invest more money in the company?
Although the answer is pretty clear, many business owners tend to postpone setting up a call center service for as long as they can. Chief Operating Officer, Scott J. Reynolds says that, "As with every other problem, postponing it does not mean that you have found a solution with which you can go on and grow your company. If something needs to be done - and especially if that something is required by your clients - you should be working shoulder to shoulder with your managers tofind implement the right solution to it."
Mr. Reynolds suggests that outsourcing or resorting to a third party company is often times the right solution. "Whether you need live "real time" transfers or script composition, we have developed a wide range of services your company can benefit from. We work with our customers just the way you do - this is how we know that these services are opportunities for your business, opportunities that will not exceed your budget, yet that will give you the results you are expecting."
The ranges of services offered by Forlex Sales are all linked to call centers. Among them that are worthy of being mentioned:
- Lead generation and qualification
- Script composition
- Initial phone contact (or Cold Calling)
- Live real time transfers
- Webform application design
- Political polling
- Market research
- Inbound call coverage
- Prospect research
- Rapid inquiry response
- Application verification
Forlex Sales is an outsourcing company, which means that their services come at affordable prices. Those interested in improving the way they keep in touch with their customers can resort to their services "...without having to worry that you will spend a fortune paying us.", comments Mr. Reynolds . "We have enough experience in the field to know that the difference between high quality and high prices lies in the way we manage our activities."
Those interested in establishing a professional and successful relationship with their customers can visit http://www.forlexsales.com/ where they will also find more information about the company as well as information about their services and special offers.