October 27, 2010 (Newswire.com) - Servion Global Solutions, a specialist in the Customer Interaction Management (CIM) domain, today announced being appraised at Capability Maturity Model Integration CMMI-DEV Ver 1.2 Maturity Level 3. CMMI-DEV model is developed by Software Engineering Institute, Carnegie Mellon University. CMMI is a process framework that helps organizations establish and improve their software engineering and project management processes for development projects. The appraisal was conducted by KPMG, a global leader in this field.
This recognized standard of quality carries many benefits to Servion's customers. The CMMI-DEV Ver 1.2 Maturity Level 3 rating is an independent validation that the company has defined and documented processes in the software development and project delivery organization. This rating indicates repeatability, and consistency in performance and delivery.
"Servion's quality journey is a manifestation of our corporate vision. The CMMI Maturity Level 3 rating for our development projects marks an important milestone in our journey towards excellence. Adoption of the CMMI framework demonstrates Servion's continued efforts to maintain high quality standards and successfully deliver measurable business benefits to all our customers." says K. Balakrishnan, MD & CEO, Servion.
CMMI Level 3 appraisal and rating now enhances Servion's framework of processes that will be applied within the delivery organization that substantially enhances the quality of solutions offered. With this appraisal, Servion expects to enhance customer satisfaction as a result of reduced rework, improved quality, shorter turnaround time, and better performance.
Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies, Servion enhances the effectiveness and efficiency of customer interactions for over 400 enterprises across 41 countries. On an average, Servion's solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability. For more information, log on to www.servion.com
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