Redressing Consumer Grievance Regarding Online Shopping and Grocery Store Shopping Made Easier

Online, January 24, 2013 (Newswire.com) - Consumer Tadka at info.akosha.com, the public awareness website informs its readers of the recent developments in the field of Consumer Affairs. According to reports, the Parliamentary Standing Committee has proposed amendments which will make it easier for smaller consumer complaints to get resolved faster. In the same lines, the website also informs its readers of the committee's intention of bringing in laws to safeguard the online consumer's interests.

The website also makes a disclaimer against the comments made against the website's pervious article on the subject of the risks of online shopping in India. The comment had quoted the website's article and accused it to be against online shopping. However, mainly the article informs the readers of Parliamentary Standing Committee's action towards consumer grievance redressal both in Online Shopping as well as Grocery Shopping. According to the report, the facility of filing the complaints online will be made available soon. The authorities are also to set up a mediation centre, quite alike the Lok Adalat system, in every Indian district which will be regulated by the district consumer forum. This act is likely to reduce the burden from the consumer courts and help the proceedings go faster.

As far as the online complaint redressal goes, according to the website, with the ever increasing issue of frauds with online shopping the Parliamentary Standing Committee is soon to establish sufficient laws which address the problems. As far as the issue of jurisdiction is concerned, the Consumer Affairs Ministry has clarified that the consumer's home (location) will be the jurisdiction of the complaint. This proposal is a reaction to the common yet unrecognized problem of petty crimes going unreported because of all the official hassle involved. The problems can be filed online and consumer-victims are spared the hassle of lengthy paperwork it takes to file an official complaint. Even minor cases of cheating by online retailers can be filed.

With these amendments in process, a sharp and steep decline in cases of fraud, both in the areas of personal as well as online shopping, is expected. Parliamentary Committee has urged the ministry to speed-up the proposal proceedings. According to its instructions the complaints must be resolved within 90 days of acceptance. The ministerial proposal for the same has been accepted to be included in the 12th five-year plan.

The website info.akosha.com has initiated this consumer information portal under the name of 'Consumer Tadka', which brings all the information required to protect the interests of the consumer. Akosha itself is an online consumer forum for resolving consumer disputes. Consumer can file a report or a complaint with the website for any consumer grievance issue. The website is an alternative to the consumer court and can be trusted to give a resourceful guidance and reliable help in the area of grievance. One can check the website at info.akosha.com for more information on the subject.