XiFin, Inc. Earns Fifth Consecutive #1 Client Experience Rating in Laboratory & Ancillary Revenue Cycle Services, Black Book Survey
TAMPA, Fla., May 8, 2023 (Newswire.com) - Black Book Research announced the top comprehensive revenue cycle management solutions for laboratories and ancillaries from the collected feedback of 2,663 healthcare and medical users from 459 hospitals, 387 physician practices, and 1,699 diagnostic medical and outpatient facilities in the annual crowdsourced poll of customer and user satisfaction.
Black Book measures true client experience across 18 revenue cycle management services key performance indicators.
XiFin, Inc. received top user scores in 9 KPIs, besting 19 ancillary RCM managed services competitors. Highest achievements were scored in strategic alignment of client goals; innovation and optimization; client relationships and cultural fit; trust, accountability, transparency, and ethics; customization; reliability; brand image and marketing communications; marginal value adds; data security and patient privacy; and best of breed technology and process improvement.
"XiFin well exceeded ancillary customer expectations and notably is the highest client-rated RCM managed services solutions among physicians and support staff in laboratory and diagnostic radiology centers of excellence," said Doug Brown, president of Black Book Research.
Eighty-eight percent of laboratories responding to the survey indicated that their organizations are actively seeking to implement solutions offering improvements in cash collections and reduction in denials through outsourced RCM solutions for 2023.
The survey methodology and full listing of healthcare IT and services vendor rankings can be found at Black Book's website www.blackbookmarketresearch.com.
About Black Book™
Black Book Market Research LLC provides vendor-neutral archival solutions and healthcare IT users, media, investors, analysts, quality-minded vendors, and prospective software and services buyers with comprehensive comparison data of the industry's top respected and competitively performing solutions vendors. The largest user opinion poll of its kind in healthcare IT, Black Book™ collects over 1,000,000 viewpoints on information technology and outsourced services vendor performance annually. Black Book is internationally recognized for over 17 years of customer satisfaction and loyalty polling, particularly in technology, medical equipment, services, and outsourcing industries.
Black Book™ founders, management, and staff do not own or hold any financial interest in any of the vendors covered and encompassed in this survey including XiFin, Inc., and Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor notification of rating results.
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Source: Black Book Research