VIZIO Customer Service Excellence Recognized With 18 Stevie® Awards
VIZIO's Total Number of Stevie Awards Climbs to 81 Since 2012
Irvine, CA, March 2, 2018 (Newswire.com) - VIZIO, Inc. is proud to report today the recognition for its customer service excellence at the 12th annual Stevie Awards for Sales & Customer Service. In addition to receiving one of the 10 coveted Grand Stevie® Awards, for placing fourth overall out of 180 companies, VIZIO’s accolades also include: four gold, nine silver and four bronze medals, bringing VIZIO’s Stevie Award total to 18 this year and 81 since 2012. The awards were presented to more than 600 nominated customer service and sales executives from around the world during a gala banquet on Friday, February 23, 2018 at Caesars Palace in Las Vegas, NV.
“Among VIZIO’s gold medals this year is the award for Customer Service Department of the Year,” stated Scott Patten, Sr. Vice President of Operations & Technical Support, VIZIO. “An enormous part of our success is the teamwork and support in place across all departments at VIZIO. Each individual and team plays a vital role in ensuring consistent and superior customer satisfaction with our customers. We are blessed to have a group of support professionals who genuinely care about providing Customer Service Excellence to our 70 million-plus customers.”
The Stevie® Awards are the world's premier business awards. They were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. In short, the Stevie has become one of the world's most coveted prizes. More than 2,500 nominations from organizations of all sizes and virtually every industry were evaluated in this year’s competition. Finalists were determined from the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements including: Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.
In addition to VIZIO’s Grand Stevie® Award, VIZIO customer support was honored with Gold, Silver and Bronze Stevie Awards:
4 Gold Stevie® Awards
VIZIO Inc.
Category: Customer Service Department of the Year - All Other Industries
VIZIO’s Back Office Customer Service Team – Field Issue Tracking Team
Category: Back-Office Customer Service Team of the Year - All Other Industries
VIZIO’s Executive Resolution Team
Category: Customer Service Complaints Team of the Year - All Other Industries
JB Pettiecord
Category: Contact Center Manager of the Year
9 Silver Stevie® Awards
VIZIO’s Front-Line Customer Service Team – Team Saunders Has the Recipe for Success
Category: Front-Line Customer Service Team of the Year - All Other Industries
VIZIO’s Customer Service Training Team– Tyrel Drey and Red Brown a Remarkable Two-Man Team
Category: Customer Service Training Team of the Year - All Other Industries
VIZIO Dakota Dunes Contact Center Has Found the Formula for Success
Category: Contact Center of the Year (Over 100 Seats) - All Other Industries
VIZIO Dakota Dunes Leadership Team
Category: Customer Service Management Team of the Year
VIZIO Executive Resolution Team – Offering options to reach a resolution in a Recovery Situation
Category: Customer Service Team of the Year - Recovery Situation - All Other Industries
Whitney McAlexander
Category: Young Customer Service Professional of the Year - All Other Industries
Derek Teut
Category: Customer Service Leader of the Year
Vanessa Kranig
Category: Back-Office Customer Service Professional of the Year - All Other Industries
Justin Chilton
Category: Young Customer Service Professional of the Year - All Other Industries
4 Bronze Stevie® Awards
The Curious Case of Lucas Boddy
Category: Front-Line Customer Service Professional of the Year - All Other Industries
Leah Anderson
Category Customer Service Manager of the Year
Drew Goodell-Rains
Category: Contact Center Professional of the Year
Scott Patten
Category: Contact Center Leader of the Year
Details about the 2018 Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://stevieawards.com.
About VIZIO
VIZIO's mission is to deliver the ultimate entertainment experience through our community of connected consumers, advertisers, and media content providers. Through our connected entertainment platform, VIZIO is transforming the way consumers discover and experience media content. Since our founding in California in 2002, VIZIO has built an industry-leading brand and sold over 75 million products, including televisions, sound bars and other devices. VIZIO is a leading HDTV brand in America1 and is the #1 sound bar brand in America2. VIZIO product leadership is highlighted by a number of industry reviews and awards, making the 2017 collection the most awarded in company history. The 2017 VIZIO SmartCast E, M and P-Series Displays all received Reviewed.com’s Editor's Choice awards3 and were listed as the site's "Best of the Year." The 2017 VIZIO M-Series SmartCast Display received CNET's Editor's Choice with an 8.6 rating4. The M-Series also received the Editor's Choice from PCmag5. VIZIO's SB3851 was rated "The Best Budget Soundbar" by The Wirecutter6, a New York Times company, and VIZIO's SB3621n-E8 sound bar received a 9.1 score and an Editor's Choice from CNET7. For more information, please call 888-VIZIOCE or visit www.VIZIO.com.
© 2018 VIZIO, Inc. VIZIO, the V Logo, VIZIO SmartCast and other terms and phrases are trademarks or registered trademarks of VIZIO, Inc. All other trademarks and logos are property of their respective owners. All rights reserved.
1 The NPD Group, Inc./Weekly Retail Tracking Service, based on TV units sold in the U.S. from Jan 5, 2014 – Nov 11, 2017
2 The NPD Group, Inc./Weekly Retail Tracking Service, based on the total aggregate of sound bar units sold in the U.S. from Jan 5, 2014 – Nov 11, 2017
3 Visit reviewed.com for full reviews for the VIZIO SmartCast P-Series (published: 11/3/2017), VIZIO SmartCast M-Series (published: 10/2/2017) and VIZIO SmartCast E-Series (published: 5/5/2017)
4 Visit cnet.com for the full review, published 11/7/2017
5 Visit pcmag.com for the full VIZIO M65-E0 review, published 9/12/17
6 Visit thewirecutter.com for the full article, published 6/22/17
7 Visit cnet.com for the full VIZIO SB3621 review, published 8/21/17
Press Contacts for VIZIO:
Katie Kotarak
The Brand AMP
T: 949-438-1078
Jim Noyd
Noyd Communications Inc.
T: 310-951-3768
Source: VIZIO, Inc.
Related Media
