Trellis and nChannel Partner to Accelerate Multichannel Experience for Retailers

Leader in Multichannel Management Software Works Closely with Leading eCommerce Agency to Deliver Holistic Solutions for Multichannel Selling

Trellis, a leading eCommerce agency that specializes in platforms like Magento, Shopify Plus and BigCommerce, and nChannel, creator of cutting-edge automation software for multichannel integration, have partnered to provide eCommerce merchants with a holistic solution for multichannel selling and creating intuitive customer experiences across channels.

eCommerce Merchants Gain Advanced Multichannel Capabilities with Partnership

As a full-service provider for high-volume merchants, Trellis often works with clients with complex needs that go beyond just web development and design, but also include multichannel strategy and integration services. With the new partnership, Trellis and nChannel are helping clients merge their online and offline processes to create better experiences for customers and compete in a tough selling space.

With a deep understanding of multichannel retail, nChannel offers Trellis clients integration between eCommerce, financial, order and inventory applications with their library of pre-built connectors for systems like Magento, Shopify, Shopify Plus, BigCommerce, Zoey, NetSuite, Microsoft Dynamics NAV, GP, RMS, and 365, iQmetrix, LightSpeed, Sage, Quickbooks Online, Revel, OrderMotion, eBay, Amazon, Amazon FBA, Newgistics, and Kuehne & Nagel, as well as tools to build custom integrations. These custom options include solutions for Flat File and Database connections, and nChannel’s SDK for creating API connections to new software endpoints.

The nChannel platform automates data transactions between these systems to enable multichannel capabilities like large product catalog management, single or multi-store order fulfillment, drop ship, cross-channel inventory visibility, and buy online, pick up in store, all with the confidence of real-time processing and enterprise-grade audits.

“The partnership with nChannel represents a very important milestone for Trellis, as an agency very often called on to complete complex backend integrations, access to a team like nChannel who have shown they can be trusted to get the job done right is paramount,” says Jared Shaner, Chief Revenue Officer, Trellis. “Through the years we have worked with a number of partners in the integration space and nChannel has stood out for their dedication from the top-down to working as an extension of our team when it comes to support, communications and timeliness. We look forward to the many projects and happy clients that are to come alongside this great team at nChannel.”

A Proven Process for eCommerce Integration

Trellis and nChannel are already delivering for merchants by utilizing their proven implementation process for eCommerce and integration projects. They recently launched Thermacell, the worldwide leader in mosquito repellent and tick tubes, who had a goal to aggressively grow their online revenue.

Working with Trellis, Thermacell first updated their eCommerce platform to Shopify Plus for a more flexible solution that was API friendly. Trellis recommended nChannel to integrate Shopify Plus with their backend ERP system NetSuite for maximum selling efficiency and control over their inventory, orders, shipping and tracking between marketplaces like Amazon, their warehouse, their online store, and dedicated B2B portal using Shopify Wholesale.

Together, Trellis and nChannel managed a project that effectively launched a new website and integration in a timely manner, while meeting all business and technical requirements. As a result, Thermacell increased web conversions by 23% and increased web sales by 72%, enabling them to reach their revenue goal earlier than expected. Their integration improved their operational efficiency and gave them the ability to offer gift cards, create new promotions, and reduced their checkout journey by 25%.

“By partnering with great agencies and eCommerce solution experts like the Trellis team, we’re creating an ecosystem that’s ready to more holistically and effectively support merchants with best-in-class eCommerce websites AND best-in-class multichannel integration solutions between eCommerce, ERP, POS, 3PL, OMS and other software systems,” says Robert Rand, VP of Alliances, nChannel. “We look forward to continuing to work closely with the Trellis team and to continuing to grow together.”

To learn more about working with Trellis for your new eCommerce project, click here.

To learn more about working with nChannel to integrate your retail systems, click here.

Source: nChannel


Categories: E-Commerce and e-Business

Tags: BigCommerce, digital agency, eCommerce, integration, iPaaS, Magento, multichannel, nChannel, Retail, Shopify, Trellis, web development