The Secret of Success of Universal Plastic

Universal Plastic based in Ontario, California has been in the business of plastic bags manufacturing for more than two decades.

Universal Plastic based in Ontario, California has been in the business of plastic bags manufacturing for more than two decades. They manufacture a wide range of plastic bags that come in various shapes, sizes and designs. They have worldwide customer base and is a well known name among poly bag manufacturers.

The business life of Universal Plastic that spans over two decades is ample proof about its contribution to the plastic bags manufacturing industry in terms of quality products at competitive rates. The company that manufactures different types of plastic bags – Gussested bags, Reclosable bags, Fish bags and Food bags just to name a few has earned the confidence of its customers who have reciprocated by staying loyal to the company that has been able to meet their requirements of plastic bags with complete satisfaction.

At a time when companies are trying to widen their customer base and place a lot of emphasis on marketing activities, we have been lucky to be the chosen one for our customers who keep our hands busy always with repeat orders. We too look for new customers, but not in the way that others do,"

Ruth Bottoms, Sales Manager

“We are driven by three important parameters – quality, affordability and timeliness. This has been the secret of our success. It is not that we alone practice these but the way we do it; our uncompromising attitude in achieving these always has put us in a separate bracket from others. So, now you understand why we have been able to be there among the leaders of the industry for such a long time,” explains the Vice- President of the company.

The company responds to all kinds of customer needs with respect to specifications and nature of use of polybags but does not ever dilute its vision about the driving parameters. Quality is ingrained not only in the products but has been woven into the systems that deliver the products.

“Their ability to adhere to quality with unmatched consistency is what keeps us attached to Universal Plastics even today, fifteen years since we had placed the first order on them,” says Mark Wilson, the owner of a food chain in Kentucky. “So much we rely on their quality systems that we have even dared to waive internal inspection of consignments of polybags received from them.”

The flat pouches manufactured by them are in great demand. The simplicity of design of these reclosable bags makes the process of packaging easy for customers. The sealing is at the top of the bags can be single track or double track. Some bags come even with hang holes. These bags are made from transparent plastic with the choice of closure left on the customer.

“At a time when companies are trying to widen their customer base and place a lot of emphasis on marketing activities, we have been lucky to be the chosen one for our customers who keep our hands busy always with repeat orders. We too look for new customers, but not in the way that others do,” says the Sales Manager of the company while describing the loyalty of customers that they enjoy.

The price that the company charges to its customers is always affordable and justifies the quality that is delivered. Added to this is their unfailing delivery schedule that has garnered a lot of faith from the customers. The company is on the fast track of growth and is aiming for exports also.