The Aviation Industry Celebrates the 2019 APEX Awards Winners and First APEX + Crystal Cabin Recipients

Airlines and Vendor Partners Recognized by Their Peers for Implementation of New and Innovative Programs

 The members of the airline industry’s second-largest association, APEX (The Airline Passenger Experience Association), honored their peers tonight as they celebrated the top innovators from airlines and vendor partners around the globe. This year’s winners successfully implemented new programs and services this year. Winners were announced Monday evening at APEX’s annual Awards Ceremony during APEX EXPO. Brian Kelly, CEO and founder of The Points Guy, emceed the event sponsored by Spafax and Thales.

“It is our distinct pleasure at APEX to recognize the newest and most innovative approaches to business from our member airlines that are further propelling the passenger experience to the next level,” says Maura Chacko, chair of the APEX Awards Committee.

 Winners were determined by industry and media judging panels. 

The 2019 APEX Award Winners are:

flydubai: Best Cabin Innovation: flydubai Unveils World’s Best Commercial Boeing 737 Cabin

Air New Zealand: Best Inflight Connectivity Innovation: The Wonder of Connectivity Down-Under

Bluebox Aviation Systems and Virgin Atlantic: Best Inflight Entertainment Innovation: Bluebox aIFE & Virgin Atlantic – A Global First for Accessible IFE

Air New Zealand: Best Original Audio: Air New Zealand Audio: Connecting with Passengers

Air New Zealand: Best Original Video: The World’s Coolest Safety Video

flydubai: Best Passenger Comfort Innovation: flydubai Sets New Benchmark for Passenger Comfort

Singapore Airlines and Panasonic Avionics Corporation: Best Personalization Innovation: Singapore Airlines’ World’s First Personalised In-Flight Entertainment Experience

Virgin Australia: Best Video Curation: Virgin Australia Serves a Veritable Cornucopia of Snackable IFE Content

New to the APEX award lineup is the APEX + Crystal Cabin Award for Best Customer Journey Experience. This award comprises all products that help to improve the customer experience journey (inspiration, planning, booking, purchase, pre-trip, departure, in-flight and post-trip) across airline travel categories.

2019 APEX + Crystal Cabin Award Winner is:

FLIO: Best Passenger Journey: FLIO – Digital Airport Experience  

The APEX Award Ceremony took place during APEX EXPO, an exclusive members-only event attended by more than 5,000 industry professionals, including representatives from more than 100 airlines who drive continuous improvement in the passenger experience, including advances in entertainment and connectivity, comfort and ambiance, catering and other services. APEX EXPO co-located with International Flight Services Association (IFSA) Conference & EXPO and Aircraft Interiors Expo (AIX) Americas.

For more information and photos from the APEX Awards Ceremony, please visit, sign up for the APEX Daily Experience e-newsletter or follow APEX on TwitterFacebook and LinkedIn.

Media Contact: 
Robin Applebaum 

About The Airline Passenger Experience (APEX) 
APEX encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. As a non-profit, APEX reinvests all of its resources to better serve its members. Every day, APEX members evaluate the passenger experience through an influential community and are improving every aspect of the airline experience: from designing, building and installing seating, entertainment and communications systems on commercial aircraft to airport lounges and inflight dining. For more than four decades, APEX has worked to strengthen the industry and enable business opportunities through education, innovation, networking and recognition.

Source: APEX (The AIrline Passenger Experience Association)

About APEX (Airline Passenger Experience Association)

As a global non-profit and one of the world’s largest international airline associations, APEX advances ‎passenger experience with the backing of nearly every major airline and valued supplier for more than 40 years.‎

APEX (Airline Passenger Experience Association)
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