TaxConnex Annual Customer Survey Reveals World-Class NPS Score for Third Year in a Row


TaxConnex®, a technology-enabled sales tax outsourcing service provider, announced today that they achieved a world-class Net Promoter Score of 91.  

Net Promoter Score® (NPS®) is calculated based on responses to a single question, "How likely is it that you would recommend our company/product/service to a friend or colleague?", and was asked of TaxConnex clients in a recent satisfaction survey. NPS can be as low as −100 (all detractors) or as high as +100 (all promoters). An NPS of +50 or over is excellent, for most industries; above 70 is world-class. TaxConnex's NPS score for their end-of-February client survey was a 91 with no detractor scores. These are especially exciting results as the industry standard for the finance/accounting industry is 39. 

"Service and excellence have always been two of our core values at TaxConnex," explained Robert Dumas, Founder and Managing Partner at TaxConnex. "We have great pride in the level of service we provide and are overjoyed with our NPS scores and client feedback. Many businesses face challenges as they grow, but I'm proud of our employees and practitioners for continuing to provide best-in-class service as we grow."

The TaxConnex client survey also revealed other great stats on the service provided by TaxConnex: 

  • 97% of clients surveyed plan to continue utilizing TaxConnex's service in the future
  • 100% of client expectations are met or exceeded when it comes to quality and frequency of communication with practitioners
  • 99% of clients surveyed say they are extremely satisfied with our ability to manage their sales and use tax compliance obligations
  • 100% of clients think of TaxConnex as a trusted advisor

Learn more about TaxConnex's sales tax compliance service offerings and world-class customer service here or call 877.893.5304.


TaxConnex™ is a technology-enabled sale tax service provider focused on delivering an outsourced sales tax department to businesses and corporations that have a multi-state sales tax responsibility and lack the sales tax knowledge and capability to manage on their own. TaxConnex provides white-glove consulting and compliance services, including nexus evaluation, taxability determination, audit assistance, exemption certificate management, registrations, return preparation, filing and more. Services are delivered by a dedicated, highly skilled practitioner that is dedicated to your business and success to ensure the highest level of support. Learn more at

Source: TaxConnex, LLC