STILLWATER, Minn., March 3, 2020 (Newswire.com) - The Drycleaning and Laundry Institute awarded ST CROIX CLEANERS in Stillwater, Minnesota, with the 2020 Award of Excellence in Quality Cleaning and Customer Service. St Croix Cleaners has received the award 13 times since 2005 when the program began. The Award of Excellence is the premier recognition program for professional members of the Drycleaning & Laundry Institute.
To achieve the award, St Croix Cleaners must prove it meets rigorous, objective standards in cleaning and service. Most importantly, the company must clean and return a specialized Cleaning Performance Evaluation to prove their cleaning quality is among the best. In addition, the company must successfully remove six common, but difficult, stains on a silk swatch and return it for evaluation. Continuing education for staff and adherence to a set of customer service principles round out the requirements for consideration for the Award of Excellence.
“The program helps motivate St Croix Cleaners’ staff, inspire innovation, and sustain consumer confidence in the drycleaning industry,” said Mary Scalco, CEO of the Drycleaning and Laundry Institute, a 113-year old trade association designed to help drycleaners improve their businesses.
This prestigious award is given to very few select drycleaning establishments throughout the world that exemplify community service, continuing education, and leadership within the drycleaning industry. Drycleaning business operators are not required to earn continuing education credits or achieve certification. Therefore, the Award of Excellence promotes educational and professional development to better serve families and communities.
“Receiving the Award of Excellence shows the level of service and dedication that my family and staff commit to the communities we serve,” said Dave Nemec, owner of St Croix Cleaners. “It’s an honor and a privilege to help our customers look their best. We are humbled by this award, but see it as a byproduct of our service, not an end result.”
Founded in 1960, St Croix Cleaners has 15 locations in the Twin Cities Metro Area. For more information on how they can make you look your best, look them up at www.stcroixcleaners.com.
Learn more about The Drycleaning & Laundry Institute at DLIonline.org.
Source: St Croix Cleaners