Specialty-Driven EHRs Repeat Top 2022 Physician Satisfaction Ratings, 12th Annual Black Book Ambulatory Practice Surveys

Seventy-six percent of independent specialists agree that specialist-specific EHRs will position them best for value-based reimbursement

Eight in 10 independent physician specialty practices have again affirmed their confidence in specialty-distinctive electronic health record systems. Sixty-two percent of the 15,947 specialist practices surveyed by Black Book™ in 2022 confirm the continued trend in physician technology replacements on medical and surgical specialty-driven EHRs with integrated RCM, interoperability, and analytics.

Black Book's 2022 user surveys encompassed electronic health records, revenue cycle and practice management, telehealth, interoperability, patient engagement and analytics.

Practices that see a high volume of finite diagnoses have significantly benefited from the templates offered to support a more disparate cross-section of patients who require more individualized documentation according to 90% of all specialists surveyed.

Robust multi-use EHRs with well-constructed specialty modules receive the highest user satisfaction, as the more detailed aspects of fourth-generation usability come into play and provider connectivity issues persist with health systems. 

Twelve percent of specialist practices utilizing their first EMR system have decided to rectify chronic system issues by the end of 2023 with flexible cloud-based and specialty-driven EHRs tailored to improve financial, workflow, clinical outcomes and satisfaction.

EHR replacements within the last six years by specialists have been fueled by significant workflow and productivity complications that left little or no time for physicians to customize their generic, multi-use EHR, according to 95% of surveyed respondents, while 40% of specialists still complain over the lack of interoperability with many major medical centers and health systems where they refer patients but do not have admitting privileges, an increase from 2021.

"Purchasing a specialty-driven system, whether engineered only for a single specialty or by a major EHR/HIT vendor, was the most effectual path to resolve ultra-specific functions, quality reporting needs, and produce VBC reimbursement support," said Doug Brown, Managing Partner of Black Book.

Improvements in web-based EHRs including implementations, updates, usability, connectivity, and customization have reversed overall EHR satisfaction of physicians from barely 13% meeting or exceed expectations in 2012 to 92% overall contented specialty-driven EHR users in Q1 2022.

Lack of interoperability with other providers, particularly inpatient facilities, continues to be an apprehension for 84% out-of-network specialist physicians who are not part of an integrated delivery network.

The highest-ranked vendors in 50 medical and surgical specialties ranked on 18 key performance indicators detailed to specialty physician practices in the 2022 Black Book Ambulatory EHR user survey for customer satisfaction and loyalty are:

Allergy & Immunology: Meditab AllergyEHR
Ambulatory Surgery Centers: SIS Amkai
Anesthesia: Miramed Plexis Tech Group
Behavioral & Mental Health: Netsmart
Cardiology: Greenway
Chiropractic: PayDC
Correctional Facilities: HealthSecure EMR
Colon & Rectal Surgery: Cerner
Dermatology: ModMed
Diagnostic Imaging/Radiology: MedInformatix
Emergency Medicine: The T System, a CorroHealth Solution
Endocrinology: Veracity by AllegianceMD
Family Practice: DrChrono
FQHC: athenahealth
Gastroenterology: ModMed
General Surgery: Cerner
Geriatrics: PointClickCare
Home Health Small Agency: MatrixCare Brightree
Home Health Large Agency & Hospice: Netsmart
Infectious Disease: Allscripts
Internal Medicine: Cerner
Mobile EHR: DrChrono
Multispecialty Clinics: Allscripts
Nephrology/Dialysis: iSalus Nephrochoice
Neurology: NextGen Healthcare
Neurosurgery: Nexus Clinical 
Nuclear Medicine: IBM Merge
Obstetrics Gynecology & Reproductive Medicine: Greenway
Oncology & Hematology: McKesson IKNOWMED
Ophthalmology: ModMed
Orthopedic Surgery/Hand/Spine: ModMed
Osteopathic Physicians: Allscripts
Otorhinolaryngology: ModMed
Pain Management: ModMed                                                                                                           Pathology: Sunquest
Pediatric Surgery: Cerner
Pediatrics: PCC Pediatric EHR
Plastic Surgery: ModMed
Physical Therapy & Rehab: WebPT
Podiatry: ModMed
Primary Care & General Practice: Allscripts
Psychiatry: Netsmart
Pulmonary Medicine: TSI Healthcare
Rheumatology: Allscripts
Sleep Centers: TSI Healthcare
Sports Medicine/Athletics: athenahealth
Substance Abuse & Addiction Medicine: ICA Notes
Transplant Medicine: Epic Systems
Urgent Care & Occupational Medicine: Experity
Urology: ModMed

More detailed information is available at http://www.blackbookmarketresearch.com/ambulatory-alternate-site-ehr/.

About Black Book™ 
Black Book Market Research LLC, provides healthcare IT users, media, investors, analysts, quality-minded vendors, and prospective software system buyers, pharmaceutical manufacturers, and other interested sectors of the clinical technology industry with comprehensive comparison data of the industry's top respected and competitively performing technology vendors. The largest user opinion poll of its kind in healthcare IT, Black Book™ collects over 800,000 viewpoints on information technology and outsourced services vendor performance annually. 

Black Book™, its founders, management and/or staff do not own or hold any financial interest in any of the vendors covered and encompassed in this survey, and Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor notification of rating results. Follow Black Book on Twitter at http://www.twitter.com/blackbookpolls.

For methodology, auditing, resources, comprehensive research, and ranking data, see http://blackbookmarketresearch.com

Source: Black Book Research

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About Black Book Market Research

Black Book Market Research LLC, provides healthcare IT users, media, investors, analysts, quality minded vendors,prospective software system buyers, and pharmaceutical manufacturers with client experience competitive analysis and purchasing trends.

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