SmartMax Software Launches Innovative New Live Chat Application
'Website Concierge' Integrates Artificial Intelligence for Simplified Chat Experience
Tulsa, Oklahoma, May 16, 2017 (Newswire.com) - SmartMax Software, Inc., leaders in the live chat industry, proudly launch ChatBeacon, their latest innovation in live chat apps. ChatBeacon is an easy-to-use, cost-effective, state-of-the-art live chat application for websites of all kinds. Instantly connect with all your website's visitors and communicate in real time.
ChatBeacon is more than just a live chat. It is a personal website concierge service. This app is unique from traditional live chats in that it integrates the optional utilization of artificial intelligence bots into your customer's chat experience. Partnering with Motion.ai, the ChatBeacon OperatorBot just needs a subscription to Motion.ai and a simple flow chart created upon installation to get up and running. Once your customers start a chat and begin typing, it uses everything you taught it to generate answers to commonly asked questions and can direct your customers to an agent in the correct department.
ChatBeacon also offers a simplified Agent Application, giving your operators all the tools they need to communicate with your customers in the easiest way possible. As with the Agent Application, the chat box is also redesigned. With the sleek new chat box and new customization features, you can design the perfect chat box to match your website's unique aesthetic. These new features, and dozens more, come standard with all subscriptions in the new ChatBeacon product line.
“We developed ChatBeacon as a product that directly represents the focus of our company,” says President & CEO Eric Weber. “The new Agent Application is much more robust in the information it provides about website visitors, but in a cleaner, more simplified environment. Our OperatorBots are able to “front end” chats by instantly greeting customers when they enter the website, and intelligently route chats to best serve each visitor.”
ChatBeacon CLOUD offers a cloud-based live chat application and will be available May 22nd. ChatBeacon LOCAL can be hosted on your own servers and is available now. ChatBeacon GO, the Android-enabled mobile version, comes standard with both applications and is perfect for business owners on the move. Catering to a variety of websites and industries, from real estate, to education, to credit unions, ChatBeacon has the perfect app for you.
With pricing starting at just $15 a month, you get the flexibility and the affordability you need.
Says Weber, “Our goal was to simplify the chat experience, not only for the customers visiting your website, but also for the agents on the back end running it. We really accomplished that in ChatBeacon. For such an intelligent product, it's surprisingly easy to use and extremely affordable. This is by far our best product yet.”
ChatBeacon offers personal product demos and a free 14-day trial for users interested in giving the app a test run. For any questions about the product, visit https://chatbeacon.io and start a chat to speak with a member of the team.
ABOUT
SmartMax Software has been in the live chat industry for nearly two decades. The brains behind SightMax Live Chat are experts in offering state-of-the-art live chat applications. From small businesses to Fortune 500 companies, SmartMax caters to all industries.
CONTACT
Eric Weber, President & CEO
Phone: 918-388-5900
Email: eweber@chatbeacon.io
Website: https://chatbeacon.io
Source: SmartMax Software, Inc.
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