Small Handful of Multispecialty EHR Companies Executing at over 90% Client Satisfaction, Reveals Black Book 2013 User Survey
New Orleans, LA , March 4, 2013 (Newswire.com) - Lack of customization and poorly executed integrations severely soured physicians on their original EHR selections, according to 17,000 recent Black Book EHR survey participants. In particular, with the exception of primary care practices, medical and surgical specialists are ready to revolt.
Of the nearly seven hundred EHR developers in the marketplace, a handful of companies stand in the spotlight of highest multispecialty client experience and customer satisfaction honors, according to current users.
"Delivering an evolving, interoperative, practical system to a host of specialties is huge feat for small, immature EHR vendors," said Doug Brown, managing partner of Black Book. "Some EHRs were designed and focus on a single specialty and thrive, but others stretched thin on responsiveness and implementations in the name of business development to specialties outside their scope of expertise."
Vendors receiving the most #1 top rankings (in multiple EHR specialties) are:
Four+ 2013 Black Book #1 awards: e-MDs Bizmatics PrognoCIS McKesson
Three 2013 Black Book #1 awards: ADP AdvancedMD Cerner Optum PracticeFusion
Two 2013 Black Book #1 awards: Allscripts AmazingCharts athenaHealth Epic Systems GE Healthcare Greenway Medical Praxis Quality Systems/NextGen Quest/MedPlus SUI Medical Mastermind Vitera
The most satisfied current clients by physician specialty expecting the least upheaval include: Internal Medicine Family/General Practice Pediatrics Oncology & Hematology OB/GYN Geriatrics General Surgery
The least satisfied physician specialties, expecting the most vendor switching in 2013 include: Nephrology Urology Ophthalmology Gastroenterology Orthopedics Allergy & Immunology ENT Radiology
Features that were on EHR buyer wish lists three years ago are typically considered as basic system features now, according to those surveyed. First system implementations were decided on “must haves” of (in order): Document Management/Scanning/Storage, Electronic Prescribing, Order Management, Implementation Support, System Cost, and Alerts.
With these basic EHR fundamentals met, experienced users now seek innovative vendors who meet the compounding demands of practices, according to 2013 Black Book responses.
Black Book polled users who speculated they would switch EHR systems were asked:
What are the top ten criteria you consider “must haves” in 2013 beyond basic EHR functionality as part of your EHR replacement evaluation? (in priority order)
84% Vendor Viability 83% Provider Data Integration and Network Data Sharing 78% Demonstrable Return on Investment and Clinical Improvements 75% Adoption of Mobile Devices including IPAD, IPHONE, Android and Tablets 66% HIE Support, Connectivity/Interoperability 65% Perfected interfaces with Lab, Pharmacy, Radiology, Rehabilitation, Post Acute Care 65% Perfected interfaces with Medical Billing partners/outsourcers and Revenue Cycle 59% System financing assistance 58% Patient Portal 54% Customized Workflow Management 53% Role-based Security 50% Enhanced Data Security, HIPAA Compliance and Patient Privacy Measures 42% Sharing Billing and Financial Data between disparate systems 36% Expert Coding 35% Practice Management expertise 32% Support evolving Accountable Care demands 31% Automated Patient Outreach 26% Clinical Analytics 23% Higher Specialty Usability 23% Decision support and population management 20% Internal messaging 20% Online managed care/insurance eligibility and terms 17% Customizable templates 12% EHR Mobility Applications and IOS Support
