SIS Earns Sixth Consecutive #1 Client Rating in Ambulatory Surgical Center EHR User Satisfaction, Black Book Survey

Survey results from 1,382 physicians, clinicians, and administrative staff rate Surgical Information Systems (SIS) first among Ambulatory Surgical Center EHR vendors for sixth consecutive year. Surgical Information Systems achieved top ratings in nine of the 18 key performance indicators focused on vendors delivering perioperative IT to ambulatory surgery centers (ASCs) and hospitals' outpatient facilities.

Black Book Research announced the top comprehensive information technologies for electronic health record as collected from 1,382 ambulatory surgical centers, outpatient procedure surgeons and support IT users in Black Book's annual poll of customer experience and satisfaction. In total, 40 ASC EHR vendors received crowd-sourced evaluations from the professionals' polling conducted Q3 2020 to Q1 2021.

Black Book Market Research LLC measures customer satisfaction across 18 coding-centric, key performance indicators: Strategic Alignment of Client Goals including value-based care and MACRA; Innovation & Optimization; Training; Client relationships and cultural fit; Trust, Accountability, Transparency, and Ethics; Breadth of offerings, client types, delivery excellence; Deployment and outsourcing implementation; Customization; Integration and interfaces; Scalability, client adaptability, flexible pricing; Compensation and employee performance; Reliability; Brand image and marketing communications; Marginal value adds and modules; Financial and Managerial Viability; Cybersecurity; Support and customer care; and Best-of-breed technology and process improvement.

"Perpetually being rated highest in client experience among ASC EHR vendors by clinicians and administrators validates SIS' focus and commitment to serving the specific technology needs of ambulatory surgical centers," said Doug Brown, Managing Partner of Black Book Research.

Ninety-five percent of ASC staff and physician practices reported significant overall industry improvements in ASC EHR data interoperability and system usability since they were first surveyed in 2016. Ninety-two percent of providers noted operational efficiencies with improved clinician workflows utilizing ASC technologies in outpatient settings attributable to EHR implementations.

The survey methodology and full listing of ambulatory surgical center solutions vendor rankings in each category can be found at Black Book's website www.blackbookmarketresearch.com.

About Black Book

Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the coding solutions vendors covered and encompassed in the surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media before firm notification of rating results and does not solicit survey participation fees, review fees, inclusion or briefing charges, or involve consultant firm collaboration with Black Book before the announcement of the polling outcomes.

For Black Book vendor satisfaction rating methodology, auditing, resources, comprehensive research and ranking data contact research@blackbookmarktresearch.com

Source: Black Book Research

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Categories: Surgery

Tags: Ambulatory Surgery, Ambulatory Surgical Centers, Amkai, ASC, Black Book, Black Book Market Research, EHR, electronic health records, Outpatient Surgery, SIS, Surgical Information Systems


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Black Book Market Research LLC, provides healthcare IT users, media, investors, analysts, quality minded vendors,prospective software system buyers, and pharmaceutical manufacturers with client experience competitive analysis and purchasing trends.

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