Seminal Study Launched to Uncover the Future of Field Services and Impacts of COVID-19

FieldAware and Field Service News Partner on a Seminal Study Looking at the Future of Field Services and Impacts to the Industry Due to COVID-19

Field Service Benchmark Research

​​FieldAware, the leader in made-for-mobile, cloud-based field service automation solutions, and Field Service News have partnered to host a research project focused on understanding the impact of COVID-19 on the global field service sector and exactly what is needed to drive the industry towards a full recovery and restoration.

COVID-19 has impacted almost every industry to some degree. In particular, the field service sector, which is powered entirely by essential workers, has had to evolve rapidly to keep the world turning.

Marc Tatarsky, SVP Marketing for FieldAware who is leading the effort, said, “The foundations for the new normal are being built today. Market-leading field service organizations are putting plans into place that will have far-reaching impacts. These decisions will shape field service delivery for many years to come. We want to understand and share these insights to create a new baseline for the restoration of the field service industry.”

With this in mind, the study seeks to understand what trends have emerged from 2020 pointing the field services industry to the future and benchmarking ground-zero investments and initiatives.

The study incorporates a look at the impact of the economic downturn, how interactions with customers have evolved, whether the perception of value in field service has shifted, and the rapid acceleration of digital transformation within the field services sector.

The research focuses on five key areas:

  • Will there be a shift in how we approach customer relations?
  • Should we be embracing remote assistance as a default?
  • Will we see an increase in service-centric thinking in the "new normal"?
  • Will the acceleration of digital transformation projects continue?
  • Do we need to rethink the role of the engineer as we adapt to zero-touch service?

The survey is designed to take less than 10 minutes but covers comprehensive ground, and the findings will form the backbone of a robust and detailed benchmarking report to be published in Q3 that will be essential reading for all levels of service operators. 

Field service leaders can learn more about the initiative as well as participate in the survey here.

About FieldAware

FieldAware is a cutting-edge, cloud-based, mobile field service management hub, empowering companies to transform their field service with automated processes and streamlined operations. FieldAware is advancing field service with comprehensive solutions including optimized scheduling, dynamic and intelligent forms capture, robust reporting and analytics, AR, and IoT. FieldAware’s flexible platform streamlines technician enablement and digitizes business processes while automating the collection and dissemination of field and back-office information. Combining our award-winning, easy-to-use/easy-to-adopt software with the industry’s best implementation and support services, FieldAware provides rapid ROI, accelerating improvements in productivity, safety, compliance, customer satisfaction and revenue growth.

Contact: Marc Tatarsky,

Source: FieldAware