Premier Pools & Spas Dallas Location Rated 1st in Customer Service

The Dallas pool builder made the Top 50 Pool Builders list for the 4th consecutive year and was voted #1 in customer service.

Classic Style Pool with Perimeter Overflow Spa

Each summer, Pool & Spa News (PSN) releases the Top 50 Pool Builders list — a competitive ranking of the finest pool builders in North America. In addition to the Top 50 Builders List, the magazine honors the five companies with the highest scores in customer service. Premier Pools & Spas’ Dallas Location topped 2017’s list.

Shan Johnson & Mike Ribnikar, co-owners of the Dallas location, recalled an example of when they went above and beyond to serve one of their customers. When a scheduling snafu left a project without an excavator on what was supposed to be the groundbreaking day, the homeowner lost faith and began to look for ways to back out of the deal.  Rather than coerce their customer, to follow through with the legal contract, Ribnikar took a risk and added a completion date to the agreement.  Ultimately, Premier Pools & Spas made up the lost time, completed the project ahead of schedule and turned a wavering customer into one of their biggest advocates.

"They have a laser focus at creating customer intimacy and exceeding expectations."

Paul Porter, CEO, Premier Franchise Management

When asked to comment about the Dallas location’s earning number one in customer service, CEO of Premier Franchise Management (Premier Pools & Spas Franchisor), Paul Porter, said, “Customers are the ones that provide us with the opportunity to make a living and ultimately are responsible for growing our business. It is our [Premier Pools and Spas] mission to exceed their [the customers’] expectations and turn them into brand ambassadors. For Dallas to be ranked number one in a tough market against 400 other builders is one thing, but to be ranked number one in the entire country, with over 6,000 builders, really shows that everybody in that organization truly embodies this mission. They have a laser focus at creating customer intimacy and exceeding expectations.”

Co-owner, Johnson said, “Don't focus on the money. Focus on doing what's right, every time, and you'll have everything you could ever wish for.” It’s no wonder the highly coveted #1 in Customer Service honor was awarded to Premier Pools & Spas Dallas. They have a commitment to excellence that is instilled upon all members of their staff and construction crew and it is evident in the raving reviews from their happy customers.

About Premier Pools & Spas 
Since its inception in 1988, Premier Pools & Spas has set industry standards by providing high-quality results within customers’ budgets. The company has been the recipient of numerous awards on both the national and local level including #1 Ranked National Pool Builder by Pool & Spa News in 2012. The Dallas location opened in 2011 and has placed in the Top 50 Builders list the past 4 years. Premier Pools & Spas Dallas also boasts a Better Business Bureau rating of A+.

For more information, please visit or call (855) 212-2210. 

Media Contact: 
Shelley Nelson
Phone: 209-559-1555

Source: Premier Pools & Spas Dallas


Categories: Construction, Pools, Whirlpools, and Hot Tubs, Swimming, Franchising

Tags: customer service, pool builder, premier pools & Spas, premier pools and spas dallas, swimming pool, top 50 pool builder