TROY, Mich., July 30, 2019 (Newswire.com) - Populus Group, a leading HR services firm, announced today that they have won ClearlyRated’s Best of HR Services™ Award for providing superior service to their clients. In order to qualify for the Best of HR Services Award, winning firms received a minimum 50% Net Promoter Score from their clients. 2019 Best of HR winners have a Net Promoter score more than 3x higher than the industry average. Populus Group received a Net Promoter® Score of 65.8%, more than 4 times the industry’s average of 16% in 2019.
The survey measured five facets of client experience: responsiveness, quality, value, understanding needs and proactivity. Populus Group’s “find-a-way” culture and uncommon service model take these five client service elements, among many others, into careful consideration when developing and delivering custom solutions for each client.
“We place such a high regard on going above and beyond, providing creative, out-of-the-box solutions to our client partners, and a huge part of that delivery is uncommon service. We thrive on ‘finding a way’ for our partners and are so humbled and honored to be recognized by those we strive to delight every day,” said Bobby Herrera, President at Populus Group.
“The client experience is one of the most powerful ways that HR service providers can set themselves apart from the competition,” said ClearlyRated’s CEO Eric Gregg. “2019 Best of HR Services winners have demonstrated their commitment to client service, investing in a survey and feedback program that brings transparency to the client experience at their firm. I’m thrilled to showcase these service leaders alongside their validated client ratings and testimonials on ClearlyRated.com!”
About Best of HR Services™
Best of HR Services recognizes HR service providers that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the HR industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com - an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client ratings and testimonials.
About Populus Group
Founded in 2002, Populus Group was built on the belief that everyone deserves the opportunity to succeed. This drives how we serve our employees and customers.
PG provides a variety of solutions to help companies manage their nonpermanent workforce populations. Our services lines include:
» Payroll / Employer of Record solutions
» Independent Contractor Compliance / Agent of Record
» Managed Service Provider
» Staffing and Recruiting
» Immigration / Foreign National Sponsorship and Transfer Services
In addition to our Troy, MI office, Populus Group has offices in the Bay Area, Chicago, Minneapolis and Seattle. To learn more about us, visit our website!
Rooted in satisfaction research for business service firms, ClearlyRated (formerly known as Inavero) utilizes a Net Promoter Score survey program to help HR firms measure the client experience, build online reputation, and differentiate on service quality. Learn more at ClearlyRated.com/Solutions
Josh Hauser, Communications Manager
Source: Populus Group