Plotch Pilots Chatbot Shopping for Craftsvilla.com Online Marketplace in India
Plotch is an AI driven e-commerce ERP for small businesses
MUMBAI, India, December 9, 2020 (Newswire.com) - Plotch today announced that it has piloted chatbot shopping with India's leading online marketplace Craftsvilla.com based in Mumbai. Chatbot shopping is increasing in popularity as it provides a layer of assisted shopping for online customers, mimicking buying behaviour in offline stores.
The chatbot shopping feature is currently being used in Craftsvilla's latest version of mobile app. Customers can converse with the chatbot in the mobile app for apparels of their choice based on preferred price, category and other key attributes like type of fabric, size etc. The chatbot thereafter retrieves relevant products from the vast collection of ethnic apparels available on Craftsvilla.
The chatbot also offers customer multiple payment options to buy and therefore enabling customers to complete the purchase without moving out of chatbot. "We are very excited about launching chatbot shopping in our mobile app using Plotch. We believe this will help our customers to convert faster since it will remove lot of friction in completing the purchase online," says Manoj Gupta, CEO of Craftsvilla.
Plotch is becoming the de-facto PAAS platform for launching e-commerce businesses quickly. Plotch is one of the leaders globally to use AI for enabling e-commerce for millions of small business owners.
Source: Plotch.ai