Outsourced Help Desk for Managed Services Provider Announces New Director of Business Development and Introduction of NOC Services
Toronto, Canada, January 14, 2016 (Newswire.com) - GMS Live Expert™, the outsourced Help Desk for Managed Service Providers brand of Global Mentoring Solutions (GMS), announced today that Danny Obaseki has joined the company as Director, Business Development. This talent acquisition deepens GMS Live Expert’s presence in the MSP Reseller Channel, and will positively impact the company’s release of it’s Network Operations Center (NOC) services for the Channel.
Danny Obaseki, formerly of Level Platforms, a 10 year Managed Services Channel Veteran is recognized for his ability to build strong relationships and is proud to apply this experience to the benefit of GMS Live Expert's Partners. To date, Danny has helped over 400 MSP's optimize revenue opportunities in the price sensitive SMB market.
In his Business Development role, Danny will guide Managed Service Providers (MSP) to the GMS outsourced Help Desk and NOC services support models designed to lower their costs, and optimize their expansion abilities.
Danny comments, “I’m excited for the opportunity to introduce GMS NOC services to the MSP marketplace. I see it as a natural add on to GMS’s well-established Help Desk offering. I was attracted to the teams’ commitment to staff retention and expertise development (average employee has 7+ years tenure with over 10 certifications) and their solid reputation amongst the current MSP customer base. I intend to build on GMS awareness within the MSP Channel and drive new business.”
GMS’s unique support approach, which now includes NOC services, offers an unrivaled scope of support in the space all delivered through a 100% North American based team. GMS Live Expert agents are connected to the MSP’s end users through their ticketing system ensuring that tickets are worked in real time, resolutions are tracked and shared and all end user follow up needs are addressed.
About Global Mentoring Solutions (GMS)
GMS boasts 15 years operational experience; a 300+ Partner Channel and a 100% North American based workforce. GMS, through its MSP brand, GMS Live Expert™, deploys 24/7 outsourced Help Desk and NOC services to it’s partners and each partner engagement includes a vanity phone number, MSP white labeled chat support, bi-directional ticketing system integration and the synchronization of Remote Monitoring and Management technologies.
GMS Live Expert Contact
Daniel Goldstein, Director Channel Strategy