Ocean View Lodge Now Represents the Top 3% of Accommodations in Worldwide Customer Satisfaction

FORT BRAGG, Calif., August 22, 2017 (Newswire.com) - HotelsCombined, the Australian-based hotel meta-search company, has started an extensive survey covering different types of accommodations within California. This survey is based on gathering data from millions of Guest reviews and translating them to an official Recognition of Excellence. The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria. In order to be considered, properties must meet the following criteria:

• At the time of judging, a winner is rated 8.8/10 or over with a minimum of 50 customer reviews certified by HotelsCombined.

The Ocean View associates not only exceed Guest expectations, but live by the motto that 'we know what our Guests are looking for even before they know it.' Furthermore, through sincere and personal relationships with each of our many returning Guests that results in the most powerful advertisement, 'word of mouth,' creating ambassadors for the Ocean View Lodge as they share their experience with friends and family.

Sean Kane, COO- Chief Operating Officer

• We couldn’t detect any major customer service problems, nor recurring or unresolved issues.

Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance.

Ocean View Lodge boasts a high satisfaction rating among Guests and travel industry experts, receiving 420 reviews for an impressive rating of 8.8 out of 10. 

The Senior Vice President and Director of Operations of IHM (Investors Hospitality Management, based in Westlake Village, CA 91361, 818-429-2188) George W von Salm said, "We, the team of IHM and the staff of the Ocean View Lodge are honored to receive such a high recognition of excellence. The Ocean View Lodge was repositioned as a Unique Boutique Resort Destination Property and is a 'little pearl' in the Mendocino Coast with unbelievable 180° whitewater ocean views. Through an extensive employment search and through a personalized, laser detailed training and retention program, the Ocean View associates not only exceed guest expectations but live by the motto that 'we know what our guests are looking for even before they know it.' Furthermore, through sincere and personal relationships with each of our many returning guests that resolve in the most powerful advertisement, 'word of mouth,' creating ambassadors for the Ocean View Lodge as they share their experience with friends and family."

The staff also consistently creates unforgettable memories and more. The emphasis has been placed not on having a Guest but creating friends for life. "We are thrilled to be working with the best hotels in California and Ocean View Lodge is certainly among them," said Alberto Castellucchio, Award Manager at HotelsCombined. "What is different about the Recognition of Excellence is the way information is gathered and analyzed: it all depends on the Guest and his or her experience with that particular accommodation."

With HotelsCombined, 30 million people are finding the best deal available online every month. With this award, we'd like to make it even easier for every traveler to identify the best hotel for customer service. The team of IHM: John DiGuiseppe (CEO and Founder), Sean Kane (COO and Founder), George W von Salm (SVP/Director of Operations), and each and every member of the Ocean View team are not only honored to receive this recognition, but also committed to uphold and earn their wings every single day.

Source: Ocean View Lodge

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